Casey Mendiola
Saipan,MP
Summary
Results-driven Route Manager with strong skills in team coordination and safety compliance. Proven ability to optimize workflows and enhance delivery operations to meet quotas and improve customer satisfaction.
Overview
17
17
years of professional experience
Work History
Route Manager
Dial Rent To Own
Saipan, MP
02.2017 - 03.2018
- Coordinated daily delivery schedules for efficient route management.
- Analyzed route performance data to identify improvement opportunities.
- Collaborated with sales teams to align delivery operations with customer needs.
- Assisted customers at checkout during peak hours.
- Conducted inventory checks on merchandise displayed on sales floor.
- Ensured sales quotas were achieved by month's end through proactive strategies.
Ramp Agent
Pacific Oriental Incorperation
Saipan, MP
02.2016 - 05.2017
- Operated ground support equipment for efficient aircraft servicing.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Ensured timely and accurate baggage handling during flight operations.
- Maintained on-time connections by guiding aircraft to and from gate positions.
- Coordinated with team members for seamless ramp operations.
- Followed safety protocols to maintain a secure work environment.
- Conducted routine inspections of equipment for safety compliance.
- Communicated effectively with pilots and ground crew for operational clarity.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
- Assisted in training new ramp agents on standard procedures.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Checked flight manifests to ensure accuracy of luggage loaded onto planes.
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Connected electrical power units and service hoses to aircraft.
Lead Ramp Agent
United
Denver, CO
11.2011 - 11.2015
- Supervised ramp operations to ensure timely aircraft arrivals and departures.
- Trained new ramp agents on safety procedures and operational protocols.
- Communicated with pilots and ground crew for efficient aircraft servicing.
- Monitored equipment performance and reported maintenance needs promptly.
- Conducted safety checks on ramp vehicles before each shift.
- Managed staff schedules to meet operational demands during peak hours.
- Implemented process improvements to enhance workflow efficiency on the ramp.
- Conducted preflight inspections on aircraft to identify any maintenance or repair needs.
- Provided assistance to disabled passengers requiring special attention or wheelchair service.
- Collaborated with airline personnel regarding changes in departure times or gate assignments.
Warehouse Lead
United Airlines
Denver, CO
04.2008 - 06.2011
- Managed a team of 10 warehouse associates, fostering guidance and support to optimize workflow.
- Oversaw daily warehouse operations, streamlining workflow and enhancing organization.
- Coordinated inventory management to maintain accurate stock levels and availability.
- Monitored shipping and receiving activities to ensure accuracy and timely execution.
- Trained new employees on safety protocols and equipment usage for compliance.
- Led team meetings to communicate updates, expectations, and safety reminders.
- Used computer and company software to enter shipment and inventory records.
- Organized and grouped products for efficient loading onto trucks.
- Assisted with unloading trucks upon arrival of merchandise at the loading dock area.
Warehouse Worker
Marpac
Saipan, MP
06.2001 - 04.2007
- Loaded and unloaded shipments while maintaining safety protocols.
- Operated forklifts to move materials efficiently within the warehouse.
- Conducted inventory checks using warehouse management systems regularly.
- Organized storage areas for optimal space utilization and accessibility.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Staged and sorted multiple types of products for loading.
- Assisted in training new staff on warehouse procedures and equipment use.
- Used pallet jacks to move items to and from warehouse locations.
- Maintained organization of shelves, workstations, and pallet areas to ensure a safe work environment.
- Operated scanners, computers, and other equipment to track orders.
- Followed established guidelines for picking orders accurately.
- Assembled orders according to customer requests.
- Received and tracked incoming inventory shipments.
- Inspected damaged goods prior to disposal or return to vendor.
Education
High School Diploma -
Marianas High School
Saipan06-1999
Timeline
Route Manager
Dial Rent To Own
02.2017 - 03.2018
Ramp Agent
Pacific Oriental Incorperation
02.2016 - 05.2017
Lead Ramp Agent
United
11.2011 - 11.2015
Warehouse Lead
United Airlines
04.2008 - 06.2011
Warehouse Worker
Marpac
06.2001 - 04.2007
High School Diploma -
Marianas High School