Cathaline Sablan
Piti
Summary
Dynamic leader with proven expertise in customer service management and workflow optimization, honed at Ross Stores. Excelled in elevating customer satisfaction and streamlining operations, showcasing exceptional problem-solving and team supervision skills. Achieved significant improvements in employee retention and operational efficiency, embodying a commitment to excellence and proactive improvement.
Overview
2
2
years of professional experience
Work History
Front End Supervisor
Ross Stores
11.2022 - Current
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Participated in regular meetings with upper management to discuss front-end performance metrics.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
- Collaborated with other departments within the store to streamline logistics processes, leading to seamless workflow.
- Increased employee retention by fostering a positive work environment and providing ongoing support to team members.
- Reduced employee turnover by creating supportive and inclusive work environment.
- Enhanced team morale and productivity by implementing weekly feedback sessions.
- Led by example in customer interactions, setting high standard for service that team members followed.
Skills
- Customer service
- Problem-solving skills
- Cash register operation
- Workflow management
- Opening and closing procedures
- Complaint resolution
- Time management
- Staff management
- Listening skills
- Staff supervision
- Cash counting
- Cash handling
- Team supervision
- Hospitality services
- Training and mentoring
- Effective planning
- Relationship building and management
- Conflict management
Timeline
Front End Supervisor
Ross Stores
11.2022 - Current
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