Jessebelle Valdez
Yigo
Summary
I am eager to get to work for your organization.
Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality.
Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures.
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities and willingness to learn. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Member Relation Associate/teller
Coast360 Federal Credit Union
02.2023 - Current
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained friendly and professional customer interactions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Counted, verified and handled bank deposits and armored car transactions.
- Calculated fees due, interest and change for customer transactions.
Teller
Rustans Foreign Exchange
01.2021 - 01.2023
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Monitored and verified suspicious activity on customer accounts.
- Maintained friendly and professional customer interactions.
Customer Service Associate
Macy's
01.2021 - 01.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased efficiency and team productivity by promoting operational best practices.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Science - Accounting And Finance
Southern New Hampshire University
HampshireAssociate Degree in Information Technology - Information Technology
STI College
Quezon City, Philippines11-2011
Skills
- Drawer balancing
- Account updating
- Banking law compliance
- Inventory management background
- MS office proficient
- Customer relationship building
- Cash handling
- Banking
- Fraud detection
- Rapid 10-key data entry
Cross stitching, playing sudoku and crosswords and jigsaw puzzle
This games and hobbies of mine are helping me overcome stress and help me think.
Timeline
Member Relation Associate/teller
Coast360 Federal Credit Union
02.2023 - Current
Teller
Rustans Foreign Exchange
01.2021 - 01.2023
Customer Service Associate
Macy's
01.2021 - 01.2022
Bachelor of Science - Accounting And Finance
Southern New Hampshire University
Associate Degree in Information Technology - Information Technology
STI College
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