Cesar Mayoyo
Tamuning,Guam
Summary
Dynamic and resourceful with a proven track record in enhancing customer satisfaction and driving sales through innovative promotions. Strong leadership and excellent interpersonal skills fostered a high-performing team, resulting in improved service standards and operational efficiency. Expertise in inventory management and conflict resolution ensures seamless operations.
Overview
34
34
years of professional experience
Work History
Store Manager
Happy Mart
Tamuning, Barrigada, Guam
11.2024 - 05.2025
- Planned special promotions or discounts based on market trends.
- Established customer service standards and monitored staff compliance.
- Created weekly work schedules for store personnel.
- Monitored inventory levels and placed orders to restock shelves.
- Resolved customer complaints in a timely manner.
- Developed relationships with suppliers to negotiate better prices.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Restaurant General Manager
Tomhom Grill and Bar
Tumon, Guam
03.2023 - 10.2024
- Effective recruiting and managing employees training and performance
- Oversee daily operations
- Handling customers complaints
- Generating Financial Reports
- Regulate and execute health and safety regulation
- Act as liason between travel agents for effective marketing promotion for nitch markets.
Restaurant General Manager/Sales
In The Jungle Restaurant and Grill
Tumon, Guam
10.2017 - 01.2023
- Overseeing daily business activities, improving overall business functions, training heads of departments, managing budgets, developing strategic plans, creating policies, and communicating business goals.
- Provide training for All function of the restaurant operation such as; Customer Service, Opening and closing procedures on cash handling, Kitchen Sanitation, cleaning and cooking methods, Bar operations, cost and inventory control, FOH hosts/hostess/servers guests interaction providing impeccable services.
Restaurant FOH Manager
Hard Rock Cafe Guam
Tumon, Guam
09.2016 - 09.2017
- Over-see front of the house operation fliers, host/hostess, waitstaff/waitress and bar area/retail operation.
- Understand and comprehend kitchen operation.
- With maximum seating of 280 serving lunch and dinner.
- Assist and provide training for new and current hire.
- Assisted and developed sales marketing strategy to increase guests penetration.
Infinity Beach Bar Manager
Guam Reef Hotel
Tumon, Guam
07.2014 - 08.2015
- Over-see newly created beach bar for hotel VIP guests
- Assist on creating new ideas for further growth and progressive growth
- Provide training for new/current hires in all positions.
- Cashier’s, kitchen ops, waitstaff and bar operations
- Over-all guests service and how to achieve company goals
Driver Supervisor
Premier Taxi/Shuttle Service and Transportation
Tumon, Guam
09.2010 - 08.2013
- Under contact providing service from Ramada Hotel Suites and Duty Free shops.
- Oversee multiple cab drivers on 24 hours operation providing other location such as; Grand Plaza Hotel, Holiday Resort to include Airport departing clients.
Showroom Manager
Sandcastle Guam
Tumon, Guam
01.1992 - 01.2009
- Provide adequate seating and overall dining experience for over 1,000 plus guests on daily basis
- Provide food and Beverages Training in a fine dining service
- Create new and innovative idea to boost food and beverages production
- Provide quarterly wine and beverages training
- Evaluate and educate staff no more or less than 40/100 staff
- Oversee overall dining operations to include cash handling, food plating, preparation and over-all food and beverage operation.
Waitstaff
Guam Reef Hotel
Tumon, Guam
01.1991 - 01.1992
- Provide food and beverages service; Coffee shop, Top of the Reef and Sagano Restaurant.
Education
Diploma -
Simon Sanchez High School
Yigo, Guam01.1989
Diploma -
FB Leon Guerrero Middle School
Yigo, GuamSkills
- Strong interpersonal skills
- Leadership etiquette
- Resourceful
- Innovative
- Excellent customer service demeanor
- Positive attitude
- Helpful attitude
- Work excellently under pressure
- Strong fine dining experience
- Banquet experience
- QSR service
References
- Mr. Hank Rice, 671-888-0540, One Stop Real Estate
- Mr. Rizk Saad, 671-687-6800, Watertek Guam
- Mrs. Denise David, 671-929-2013, AK/Guam
- Mr. Hiroshi Terazano, 671-688-5533, In the Jungle Restaurant/Director
Trade Skills
- Japanese 1, 1998
- Management Certification Food and Sanitation, 2003
- Leadership Supervisory Training Skills
- Train the Trainee conducted by Watson
- Customer Service Training
- Hospitality Service Training, 2015
- CPR First Aid Certified, 2015
- Sexual Harassment Training, 2015
- Tips Training, 2015
- Management Serve Safe Certification
Volunteer Community Service
- Simon Sanchez Sharks Girls Volleyball, Volunteer Coach, 01/01/20 - 12/31/24
- Movement Volleyball Club, Assistant Coach
Timeline
Store Manager
Happy Mart
11.2024 - 05.2025
Restaurant General Manager
Tomhom Grill and Bar
03.2023 - 10.2024
Restaurant General Manager/Sales
In The Jungle Restaurant and Grill
10.2017 - 01.2023
Restaurant FOH Manager
Hard Rock Cafe Guam
09.2016 - 09.2017
Infinity Beach Bar Manager
Guam Reef Hotel
07.2014 - 08.2015
Driver Supervisor
Premier Taxi/Shuttle Service and Transportation
09.2010 - 08.2013
Showroom Manager
Sandcastle Guam
01.1992 - 01.2009
Waitstaff
Guam Reef Hotel
01.1991 - 01.1992
Diploma -
Simon Sanchez High School
Diploma -
FB Leon Guerrero Middle School