Chamberlin Quilitis
Tamuning
Summary
Dynamic hospitality professional with extensive experience at Crowne Plaza Guam Resort, excelling in customer relationship management and order accuracy. Proven ability to enhance guest experiences through attentive service and effective problem-solving. Skilled in point-of-sale systems and committed to maintaining high food safety standards, ensuring quality and satisfaction in fast-paced environments.
Overview
4
4
years of professional experience
2021
2021
years of post-secondary education
Work History
Server Bartender
Crowne Plaza Guam resort
Tumon
03.2025 - Current
- Provided excellent customer service to enhance guest dining experiences.
- Took and processed orders efficiently using point-of-sale systems.
- Maintained cleanliness and organization of dining areas and tables.
Busser Runner
Dusit Thani Guam Resort
Tumon
11.2022 - 03.2025
- Maintained cleanliness and organization of dining areas and utensils.
- Assisted servers by promptly clearing and resetting tables for guests.
- Collaborated with kitchen staff to ensure timely food service and presentation.
Server
Pacific Island Club
Tumon
01.2023 - 05.2023
- Provided attentive service to guests in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and quality.
- Managed guest orders using point-of-sale systems for accuracy and efficiency.
Service Agent
Aviation Service Alliance
Tamuning
04.2022 - 10.2022
- Assisted passengers with check-in and boarding processes at aviation facilities.
- Managed luggage handling and ensured proper tagging for efficient transportation.
- Provided customer service support, addressing inquiries and resolving issues promptly.
Pump Attendant
Airport Mobil
Tamuning
01.2022 - 04.2022
- Operated fuel pumps and ensured proper fueling procedures.
- Assisted customers with inquiries and provided excellent service.
- Maintained cleanliness and organization of the fueling station.
Education
San Miguel National High School
Tabaco , Philippines Skills
- Point-of-sale systems
- Order accuracy
- Food safety standards
- Menu knowledge
- Beverage pairing
- Customer relationship management
- Quality control
- Time management
- Problem solving
- Stress management
- Table setting
- Food safety
- Positive guest interactions
Languages
English
First Language
English
Advanced (C1)
C1
Tagalog
Proficient (C2)
C2
Timeline
Server Bartender
Crowne Plaza Guam resort
03.2025 - Current
Server
Pacific Island Club
01.2023 - 05.2023
Busser Runner
Dusit Thani Guam Resort
11.2022 - 03.2025
Service Agent
Aviation Service Alliance
04.2022 - 10.2022
Pump Attendant
Airport Mobil
01.2022 - 04.2022
San Miguel National High School