Charina Castillo
Dededo,GU
Summary
Detail-oriented human resource benefits specialist with years in benefits coordination. Advocates positive relationships between employees, employers and insurance companies. Supportive office assistant known for taking initiative to maintain great accounting services. Bookkeeper with strong technical proficiency and commitment to accuracy in financial data entry and financial record keeping. Experienced beauty advisor in handling high-volume customer needs, quickly assessing each customer and offering on-trend recommendations.
Overview
12
12
years of professional experience
Work History
Employee Benefit Specialist
iCAN Resources, Inc.
Asan, GU
04.2021 - Current
- Managed the enrollment process for new hires and existing employees into benefit plans.
- Assisted employees with questions regarding their benefits coverage.
- Resolved customer complaints concerning benefits issues in an efficient manner.
- Coordinated open enrollment periods for employees to make changes to their benefits coverage.
- Coordinated benefits processing, including enrollments, terminations and claims.
- Processed benefits invoices for payment, verifying accuracy and resolving discrepancies with vendors.
Tax Preparer & Bookkeeper
Saludo Enterprises Co.
Dededo, GU
01.2020 - 04.2021
- Stored copies of completed returns and related documents according to company procedures and business regulations.
- Supported work of senior-level accounting and tax preparation professionals to maximize office productivity.
- Collected detailed information and required paperwork from clients to complete tax returns.
- Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
- Liaised between clients and tax authorities such as IRS representatives.
Beauty Advisor
DFS Group LP
Tumon, GU
12.2012 - 04.2019
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Recommended appropriate products to meet customers' individual needs.
- Showed customers how to apply makeup and other products to achieve desired looks.
Education
BBA - Human Resource Management
University Of Guam
Mangilao, GU12.2020
Skills
- Payroll liability and deductions
- Data analysis and research
- Senior leadership support
- Accounting and bookkeeping
- Products knowledge
- Sales expertise
- Retail experience
- Organizational skills
- Friendly, positive attitude
- Benefits Administration
- Employee Relations
- Special projects
- New employee orientations
- ADP Workforce Now
References
Available upon request
Timeline
Employee Benefit Specialist
iCAN Resources, Inc.
04.2021 - Current
Tax Preparer & Bookkeeper
Saludo Enterprises Co.
01.2020 - 04.2021
Beauty Advisor
DFS Group LP
12.2012 - 04.2019
BBA - Human Resource Management
University Of Guam
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