Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CHARLENE Q. CRISOSTOMO

Cross Island Road

Summary

Skilled educator with proven experience in special education. Strong team collaborator focused on achieving results and adapting to changing needs. Expertise in individualized instruction, behavior management, and communication. Reliable, empathetic, and resourceful in providing support to students and colleagues.

Overview

27
27
years of professional experience
1
1
Certification

Work History

School Aide I

Guam Department of Education
08.2020 - Current
  • Collaborated with faculty members to develop strategies for addressing individual student needs and improving overall performance.
  • Contributed to a clean and organized learning environment through regular maintenance of classrooms and shared spaces.
  • Offered caring companionship and emotional support.
  • Observed and monitored children's activities.
  • Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
  • Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
  • Supported teachers in managing classroom behavior and promoting a positive learning atmosphere.

Medical Support Assistant

Madigan Army Medical Center
02.2014 - 07.2015
  • Performed a variety of receptionist and other clerical duties in support patient care and treatment.
  • Scheduled various types of appointments both telephonically and in person in CHCS and ALHTA.
  • Accurately inputted data requiring follow-up appointments and generated letter to patients informing them of clinic appointments.
  • Verified patient DEERS eligibility status and when needed changed demographic information within CHCS.
  • Coordinated appointments with other clinics as required.
  • Developed/maintained effective and efficient communication with the patient and clinic providers.
  • Ensured that all treatment requested by the providers were scheduled.
  • Maintained and compiled data for reports as required.
  • Scanned patient medical documents into HAIMS on a weekly basis.
  • Resolved problems and complaints involving procedural administrative issues.
  • When warranted, referred other complaints to appropriate authority.
  • Ensured that the clinic setup effectively supported the needs of the clinic and made necessary adjustments.
  • Maintained and updated information for manuals, clinic procedures, and reference material used in support of specialized programs.

Medical Records Clerk

William Beaumont Army Medical Center
01.2011 - 09.2013
  • Maintained record of patient care by compiling, reviewing and filing documentation.
  • Investigated and resolved customer inquiries and complains in a timely and compassionate manner.
  • Scheduled appointments and notified patients.
  • Managed wide variety of customer service and administrative tasks to resolve customer problems quickly and efficiently.
  • Performed basic analysis and compiled data.
  • Reviewed medical records to ensure completeness.
  • Directed calls to appropriate individuals and departments.
  • Professionally and courteously verified appointment times with patients.
  • Assisted in the maintenance or medical charts and/or electronic medical records.
  • Tracked medical records incoming and outgoing.
  • Scanned and performed quality review to assure that all documents were identified properly.
  • Identified and rectified inconsistencies, deficiencies and discrepancies.
  • Ensured patient charts were prepared accurately and neatly for the clinic.
  • Maintained confidentiality of all accessible patient medical record information.
  • Mailed medical records to service member's next duty station.

Medical Clerk

Logistics Solution Group
01.2009 - 06.2010
  • Set up medical appointments for individual soldiers and units.
  • Inventory and maintain accountability of all medical records.
  • Provide guidance and assist units during all deployment and re-deployment events.
  • Coordinate transportation as needed for soldiers medical follow up appointment.
  • Performed clerical duties such as typing, filing, photocopying, charting and posting.
  • Ensured medical records were complete, assembled in standard order and filed appropriately.
  • Have great multitasking and organizational skills.

Educational Aide Clerk

Hohenfels Elementary School (DODEA)
07.2007 - 06.2008
  • Assisted the classroom teacher in supervising students during lunch and recess.
  • Prepared instruction materials, including making copies, constructing bulletin boards and setting up work areas.
  • Helped teacher in completing administrative duties and preparing instructional materials.
  • Organized and cataloged resource materials and supervised students during games.
  • Researched and collected necessary printed and visual materials for teaching.
  • Collected project, homework, test papers, and other details from students.

Human Resource Clerk

Dept. of Education- Personnel Division
03.1998 - 01.2003
  • Screened all visitors and directed them to the correct employee or office.
  • Assisted senior rec recruiting staff with career fairs.
  • Prepared personnel actions for new hires.
  • Answered incoming calls.
  • Filed documents into employee's charts.
  • Scheduled interviews and drug testing for new hires.
  • Forwarded documents to payroll office for processing.
  • Contacted employees regarding their reclassification.

Education

High School Diploma -

Guam Community College
Mangilao, Guam
06.1986

Skills

  • Reading comprehension
  • Special education support
  • Classroom management
  • Writing support
  • Parent-teacher communication
  • Student engagement
  • Teacher assistance
  • Teacher support
  • Teaching strategies

Certification

  • HIPPA
  • SHARP
  • Threat Awareness
  • Army Readiness Assessment Program
  • Anti-Terrorism Level 1
  • Information Assurance Awareness
  • Suicide Awareness

Timeline

School Aide I

Guam Department of Education
08.2020 - Current

Medical Support Assistant

Madigan Army Medical Center
02.2014 - 07.2015

Medical Records Clerk

William Beaumont Army Medical Center
01.2011 - 09.2013

Medical Clerk

Logistics Solution Group
01.2009 - 06.2010

Educational Aide Clerk

Hohenfels Elementary School (DODEA)
07.2007 - 06.2008

Human Resource Clerk

Dept. of Education- Personnel Division
03.1998 - 01.2003

High School Diploma -

Guam Community College

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CHARLENE Q. CRISOSTOMO