Charles Manibusan
P.o.box 5198 Hagatna
Summary
Approached each day and unique challenges with enthusiasm, patience and humor. High-energy Recreational Leader adept at developing exciting calendar events to maximize budgetary resources while fulfilling community desires. Talented problem-solver with personable and open style. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Service Solution Tech 2
GTA - Telecommunication
01.2024 - Current
- Provided exceptional customer service through clear communication and prompt resolution of reported issues.
- Maintained accurate records of equipment inventory, enabling efficient allocation of resources and timely repairs.
- Responded to service requests during and after business hours.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Worked closely with network administrators and server engineers to deliver quality service.
- Coordinated installation of new users and relocations of existing users.
- Delivered comprehensive training sessions to new technicians, fostering a collaborative learning environment that resulted in increased skill development across the team.
- Troubleshot complex telecommunications issues, providing effective solutions that minimized disruptions for customers.
- Reduced response time for service calls by effectively prioritizing tasks and managing workload.
- Increased customer satisfaction by efficiently diagnosing and repairing telecommunication equipment issues.
Service SolutionTech 1
GTA- Telecommunication
10.2021 - 02.2024
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
- Maintained quality assurance and customer satisfaction objectives.
- Cultivated productive working relationships with colleagues from diverse backgrounds, fostering effective teamwork within the organization.
- Improved troubleshooting accuracy by consistently updating knowledge on various cable types, materials, and methods.
- Assisted with imaging equipment installation, maintenance and troubleshooting to uphold high-quality services.
- Reduced production downtime by performing routine equipment maintenance and troubleshooting.
- Improved customer experience by troubleshooting and resolving critical mainframe system issues in a timely manner.
- Boosted overall system performance by troubleshooting issues and implementing targeted repairs as needed.
- Solved technical issues that arose during fabrication through troubleshooting skills acquired from years of experience in the field.
Cable Splicer 1
GTA - Telecommunication
03.2014 - 10.2021
- Optimized network performance through the installation, testing, and troubleshooting of fiber optic cables.
- Maintained accurate records of completed work orders, inventory usage, and customer interactions for streamlined operations.
- Supported quality assurance efforts by conducting regular audits of completed work, identifying areas for improvement or retraining as necessary.
- Assisted in the design and planning of new cabling systems to accommodate expanding networks or increased capacity demands.
- Demonstrated expertise in various splicing techniques for both copper and fiber optic cables, resulting in high-quality installations.
- Self-motivated, with a strong sense of personal responsibility.
- Conducted thorough inspections of existing cable infrastructure to identify areas requiring upgrades or repairs.
- Upheld industry standards for quality control by rigorously testing all newly installed or repaired cables prior to returning them to service.
- Contributed to a positive workplace culture by fostering open communication, teamwork, and professionalism among colleagues.
- Enhanced network reliability by performing routine maintenance and repairs on cable systems.
- Facilitated knowledge sharing among team members by leading regular training sessions covering best practices in cable splicing techniques and safety procedures.
- Improved team productivity with thorough training and mentoring of junior cable splicers.
- Coordinated schedules with other departments involved in large-scale projects, ensuring seamless collaboration throughout the process.
- Ensured uninterrupted service for customers by promptly identifying and resolving connectivity issues.
- Installed wiring, cabling and networking hardware on customer premises.
- Performed preventive maintenance of telecommunications equipment.
General Maintenance Worker
DZSP 21
10.2005 - 07.2013
- Operated various hand tools, power tools, and specialized equipment safely while executing assigned tasks efficiently.
- Monitored compliance of safety policies and procedures and coordinated protective gear for workers to maintain safe conditions.
- Provided exceptional customer service when interacting with clients regarding facility-related concerns or requests.
- Enhanced equipment performance by performing routine maintenance and repairs as needed.
- Improved facility safety by conducting regular inspections and addressing potential hazards promptly.
- Performed general housekeeping and cleaning tasks.
- Adapted quickly to changing priorities while effectively managing workload during periods of high demand.
- Increased workspace efficiency by organizing storage areas and maintaining an inventory of tools and supplies.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained a safe work environment with compliance to company policies, OSHA regulations, and local building codes.
- Demonstrated versatility in skill set, effectively handling a range of maintenance tasks from painting and drywall repair to basic electrical and plumbing work.
- Monitored machines and made skilled repairs based on immediate and long-term needs.
- Demonstrated strong problem-solving skills in diagnosing issues quickly and implementing effective solutions.
- Maintained and repaired facilities, equipment, and tools.
- Collaborated with other departments to coordinate maintenance tasks and minimize disruptions to daily operations.
- Assisted in training new team members on proper maintenance procedures to ensure consistent quality across the department.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Automotive Servicer
Raytheon
02.2003 - 10.2005
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and minimizing downtime.
- Ensured compliance with safety regulations by conducting regular audits and implementing necessary improvements in the workplace.
- Conducted thorough inspections of serviced equipment to identify potential issues before they escalated into costly repairs or replacements.
- Collaborated with cross-functional teams to complete complex projects within tight deadlines, resulting in increased overall efficiency.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Followed safety protocols while working, avoiding accidents and injuries.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Monitored and maintained organized work space, confirming efficient operations.
- Refilled automobiles and vehicles with appropriate levels of fluids and lubricants.
- Explained repair and maintenance procedures to customers for full comprehension.
- Documented all work performed on vehicles and added to company system for reference.
Warehouse Worker
Capsco Electronics Company
06.2000 - 07.2002
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
Medical Records Clerk
Guam Public Health
06.1998 - 05.2000
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient confidence by keeping patient records information confidential.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Supported medical staff by providing organized and accurate medical records.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Responded to patient inquiries to provide information and details of medical records.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Maintained patient records in compliance with security regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Performed regular audits of stored medical records to verify accuracy, completeness, and adherence to documentation requirements.
- Expedited processing times for incoming correspondence through prompt distribution amongst appropriate staff members.
- Analyzed complex medical records to identify discrepancies in accuracy and completeness.
Education
N/A - Automotive Mechanics
George Washington High School
Mangilao, Guam06.1997
Skills
- Machine Learning
- Hardware troubleshooting
- Computer Networking
- Mobile App Development
- Internet of Things
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Safety Training
- Team Leadership
- Decision-Making
- Customer and Service-Oriented
- Relationship Building
- Group Discussions
Accomplishments
- Achieved Result through effectively helping with Task.
- Resolved product issue through consumer testing.
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Service Solution Tech 2
GTA - Telecommunication
01.2024 - Current
Service SolutionTech 1
GTA- Telecommunication
10.2021 - 02.2024
Cable Splicer 1
GTA - Telecommunication
03.2014 - 10.2021
General Maintenance Worker
DZSP 21
10.2005 - 07.2013
Automotive Servicer
Raytheon
02.2003 - 10.2005
Warehouse Worker
Capsco Electronics Company
06.2000 - 07.2002
Medical Records Clerk
Guam Public Health
06.1998 - 05.2000
N/A - Automotive Mechanics
George Washington High School
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