Charmaine M. Nego
Mangilao
Summary
Detail-oriented Administrative Professional with over 10 years of experience in customer service, clerical support, and document management. Seeking an Administrative Assistant position at Guam International Airport Authority to utilize strong multitasking, organizational, and accuracy skills in a fast-paced environment. Proven track record of efficiently supporting teams and contributing to operational success.
Overview
13
13
years of professional experience
Work History
Senior Personal Lines Underwriter II / Shift Lead
Moylans Insurance
Hagatna, Guam
07.2021 - Current
- Manage daily administrative tasks such as filing, tracking policy renewals, and organizing reports.
- Prepare spreadsheets and summaries used by management for planning and decisions.
- Coordinate schedules, reminders, and follow-ups for underwriters and support staff.
- Assist with onboarding, training, and assigning tasks to junior team members.
- Support billing and budget tracking by reviewing invoices and entering financial data.
- Handle correspondence with clients and agencies, ensuring timely and accurate follow-up.
Professional Hula/Fire Dancer – Senior Lead
Jimmy Dees Production
Hyatt Regency Guam - Hotel Nikko Guam
08.2012 - 08.2024
- Coordinated team schedules and logistical arrangements for performance
- Maintained inventory and managed costumes and performance materials
- Provided leadership and direction for over 100+ live events and rehearsals
- Taught choreography and mentored new and existing team members
- Handled performance documentation such as contracts, waivers and team communications
Personal Lines Underwriter II / Shift Leader
Moylans Insurance
424 W O'Brian Dr Ste 102, Hagatna, Guam 96910
03.2017 - 07.2021
- Maintained accurate records and policy files in compliance with company procedures
- Prepared and distributed reports to support underwriting and compliance requirements
- Scheduled and coordinated meetings between underwriters and clients
- Provided exceptional customer service to clients and business partners
- Mentored and supported underwriters and team members to ensure efficiency
- Coordinated and oversaw complex underwriting tasks in a fast-paced environment
- Manage an average of 20-30 incoming calls daily, assisting clients with policy inquiries, quotes, billing and requests
Personal Lines Underwriter
Alpha Insurers
123 Archbishop Flores St. Hagatna, Guam 96910
09.2012 - 07.2014
- Processed and maintained client files and insurance records
- Managed front-desk tasks including 25+ incoming calls and customer service inquiries and walk-in clients
- Handled payment processing and policy renewals with attention to detail
- Supported office administration through data entry and routine correspondence
Education
P&C Subagent License -
University of Guam
Mangilao, Guam 07.2017
Liberal Arts -
Guam Community College
Mangilao, Guam 06.2016
High School Diploma -
George Washington High School
Mangilao, Guam 06.2012
Skills
- Multitasking in fast-paced environments
- Proficient in record maintenance
- Proficient in scheduling and calendar management
- Strong communication skills with experience in customer service and front-office support
- Proficient in Microsoft Office and Word Perfect for document creation and management
References
Tricia Cruz- Executive Secretary- 671-487-9399
Josephine C. Cepeda – Special Assistant – 671-472-8931
Jessica Dydasco – Staff Assistant – 671-797-4438
Timeline
Senior Personal Lines Underwriter II / Shift Lead
Moylans Insurance
07.2021 - Current
Personal Lines Underwriter II / Shift Leader
Moylans Insurance
03.2017 - 07.2021
Personal Lines Underwriter
Alpha Insurers
09.2012 - 07.2014
Professional Hula/Fire Dancer – Senior Lead
Jimmy Dees Production
08.2012 - 08.2024
P&C Subagent License -
University of Guam
Liberal Arts -
Guam Community College
High School Diploma -
George Washington High School