CHELSEY DUENAS
176B Sgt. E. Cruz
Summary
Reliable and upbeat Sales Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Outstanding attendance and promptness. Eager to learn new things and is always looking for improvement and growth.
Overview
8
8
years of professional experience
Work History
Sales Associate
Navy Exchange
11.2018 - Current
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Maintained records related to sales, returns and inventory availability
- Maintained organized, presentable merchandise to drive continuous sales
- Educated associates on market trends and stayed up-to-date on forecasts and news
- Answered customer questions and explained how to properly care for merchandise also give suggestions
- Prepared cash deposits with zero discrepancies
- Quickly and accurately counted drawers at start and end of each shift
- Observed customer purchases in line and differentiated between standard portions
- Requested official identification for military purchases and verified details, consistently meeting strict legal standards of underage sales
- Counted cash in register drawer at beginning and end of shift
- Assisted customers with locating and choosing merchandise in any store department
- Set up new sales displays each week
- Maintained customer satisfaction while handling returns quickly and professionally
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
School Aide
Guam Department Of Education
08.2019 - 07.2020
- Supported teachers in managing classroom behavior and promoting a positive learning atmosphere.
- Provided clerical assistance for administrative tasks such as photocopying documents or updating files which streamlined office operations.
- Collaborated with faculty members to develop strategies for addressing individual student needs and improving overall performance.
- Contributed to a clean and organized learning environment through regular maintenance of classrooms and shared spaces.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Promoted positive communication between parents and school staff, fostering strong partnerships in support of student success.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Enhanced student safety by consistently monitoring school grounds and maintaining a secure environment.
- Monitored student classroom and outdoors activities to promote student safety.
- Maintained accurate records of student attendance, ensuring compliance with school policies and regulations.
- Chaperoned field trips and extracurricular activities, ensuring student safety and a positive experience for all participants.
- Served as a role model for students by displaying strong work ethic and commitment to education values daily.
- Assisted in the organization of school events, contributing to memorable experiences for students and families.
- Provided one-on-one assistance to students requiring additional support, boosting their confidence and academic progress.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Collaborated with parents and guardians to increase support and provide best learning environment.
- Promoted good study habits and student independence to improve quality of student outcomes.
- Liaised one-on-one with learners to provide additional support tailored to specific learning needs.
- Observed individuals or groups of students in variety of settings to maintain safe and positive learning environment.
Cashier Food Prep
Blenddit Mix
05.2016 - 07.2018
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service
- Maintained clean and organized appearance for all restaurant areas to attract and retain customers
- Addressed guest complaints and resolved issues to promote satisfaction
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Learned to be a cashier and also a barista in order to provide skilled backup for diverse roles
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Maintained composure and work quality while under stress
- Worked in a fast and efficient way
- Always prompt for work and organized with scheduling
Education
High School diploma - General Education
Southern High School
Santa Rita, Guam5 2018
Skills
- Exceptional customer service
- Team Player
- Hard worker
- Multi-tasking strength
- Flexible schedule
- Communication skills
- Excellent people skills
- Always motivated
- Welcoming personality
- Time Management
- Problem-solving skills
- Teamwork and Collaboration
- Customer Service
- Goal-Oriented
Timeline
School Aide
Guam Department Of Education
08.2019 - 07.2020
Sales Associate
Navy Exchange
11.2018 - Current
Cashier Food Prep
Blenddit Mix
05.2016 - 07.2018
High School diploma - General Education
Southern High School
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