Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cheryl Cruz

Mongmong,Guam

Overview

24
24
years of professional experience
1
1
Certification

Work History

Cashier

SPPC Circle K
09.2022 - Current
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Performed cash, card and check transactions to complete customer purchases.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Used POS system to enter orders, process payments and issue receipts.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.

Driver

The Guam Daily Post
04.2019 - 08.2022
  • Delivered goods and products to customer on time and in excellent condition.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
  • Supported training initiatives for new drivers by offering guidance on best practices for safety procedures.

Office Clerk

Jamaican Grill
03.2016 - 03.2019
  • Interacted with customers by phone, email, or in-person to provide information.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Assisted with onboarding new employees by providing them with necessary materials, resources, and training schedules.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Laundry Attendant

MTM Washland
04.2012 - 01.2016
  • Operated commercial-grade washing machines and dryers safely, adhering to manufacturer guidelines and best practices.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Evaluated garments to segregate delicate and non-delicate items, providing extra scrutiny to easily damaged clothing.
  • Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.

Office Assistant

Sheraton Laguna Guam Resort
11.2005 - 08.2008
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Monitored security to help maintain equipment, data and information safety.

Telephone Operator

Hilton Guam Resort & Spa
05.2003 - 10.2005
  • Maintained accurate records of calls placed and received.
  • Collected personal information from customers to accurately document requests.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
  • Demonstrated attention to detail when taking messages from callers, ensuring that they were accurately recorded and forwarded to the intended recipient.

Receptionist

Aon Insurance Micronesia
07.2000 - 05.2003
  • Corresponded with clients through email, telephone, or postal mail.
  • Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
  • Answered central telephone system and directed calls accordingly.
  • Maintained confidentiality of information regarding clients and company.

Education

High School Diploma -

George Washington High School
Mangilao Village, Guam

Skills

  • Customer Service
  • Retail Merchandising
  • Honest and Dependable
  • Basic Mathematics
  • Cash Drawer Balancing
  • POS Systems
  • Merchandise Restocking
  • Customer Relations
  • Loyalty Program Promotion
  • Store merchandise stocking
  • Identification checks

Certification

Health Certificate

ServSafe

ABC License


Timeline

Cashier

SPPC Circle K
09.2022 - Current

Driver

The Guam Daily Post
04.2019 - 08.2022

Office Clerk

Jamaican Grill
03.2016 - 03.2019

Laundry Attendant

MTM Washland
04.2012 - 01.2016

Office Assistant

Sheraton Laguna Guam Resort
11.2005 - 08.2008

Telephone Operator

Hilton Guam Resort & Spa
05.2003 - 10.2005

Receptionist

Aon Insurance Micronesia
07.2000 - 05.2003

High School Diploma -

George Washington High School

Health Certificate

ServSafe

ABC License


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