Overview
Work History
Education
Skills
Timeline
Generic

Chikichita Rochon

Maite,GU

Overview

24
24
years of professional experience

Work History

Front Office Agent

Hoshino Resonare
Tamuning, Guam
06.2024 - Current
  • Greeted guests upon arrival and provided assistance with check-in procedures.
  • Answered guest inquiries regarding hotel services, amenities, and local attractions.
  • Processed payments for room charges, incidentals, and other fees.
  • Balanced daily cash transactions and prepared deposit slips.
  • Provided concierge services such as making restaurant reservations, arranging transportation, and providing directions to local destinations.
  • Assisted guests with special requests whenever possible.
  • Maintained accurate records of all transactions in the property management system.
  • Promoted hotel services and facilities to guests during their stay.
  • Performed administrative duties including filing paperwork, updating guest profiles, and responding to emails and phone calls.
  • Kept front desk area clean and organized throughout shift.
  • Handled complaints or escalated issues to appropriate manager when necessary.
  • Verified guest identification before issuing keys or access cards for rooms and amenities.
  • Created a welcoming atmosphere by providing friendly customer service at all times.
  • Checked out departing guests according to established procedures while ensuring satisfaction with their stay.
  • Resolved billing discrepancies promptly and accurately.
  • Ensured that lobby areas were properly stocked with supplies such as brochures, newspapers.
  • Performed light housekeeping tasks such as vacuuming carpets and dusting surfaces.
  • Familiarized guests with safety features of the hotel.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Welcomed large volume of guests and improved overall customer service.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Updated office calendars with new appointments and accommodated last-minute schedule changes.

Cashier

Mobile
Ipan-Adelup, Guam
12.2023 - Current
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Conducted price checks for special orders or discounts as requested by customers.

Educational Technician

AAFB Child and Youth Program
Yigo, Guam
03.2006 - 02.2024
  • Conducted group activities with small groups of students to reinforce learning objectives.
  • Maintained accurate records of student performance and attendance.
  • Collaborated with classroom teachers to develop strategies for addressing challenging behaviors among students.
  • Utilized various technology tools in the classroom setting including computers, smart boards, tablets.
  • Coordinated field trips and other extracurricular activities for students.
  • Assisted in the development of assessments used to measure student understanding.
  • Supervised classrooms during lunch periods or after school programs.
  • Attended professional development workshops related to new educational technologies or instructional approaches.
  • Contacted families about student progress.
  • Assisted in integrating specialized students into classrooms.
  • Implemented behavior management strategies designed by school psychologists or social workers.
  • Provided support services such as language translation or speech therapy when necessary.
  • Observed classrooms and provided feedback on best practices for teaching techniques.
  • Organized educational materials, such as textbooks, worksheets, and other resources.

Food Service Worker

Top Of The Rock
Yigo, Guam
08.2000 - 06.2003
  • Assisted in the preparation of food items according to recipes and instructions.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Served meals to customers in a friendly and courteous manner.
  • Greeted customers upon arrival in the dining area.
  • Prepared beverages such as coffee, tea, soda..
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.

Education

High School Diploma -

Chuuk High School
Chuuk , Fsm
06-2000

Skills

  • Property Management Systems
  • Guest Relations Management
  • Reservation Management
  • Guest Relations
  • Upselling strategies
  • Concierge services

Timeline

Front Office Agent

Hoshino Resonare
06.2024 - Current

Cashier

Mobile
12.2023 - Current

Educational Technician

AAFB Child and Youth Program
03.2006 - 02.2024

Food Service Worker

Top Of The Rock
08.2000 - 06.2003

High School Diploma -

Chuuk High School

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Chikichita Rochon