Chloe Quidachay
Cashier
Yigo
Summary
Customer-focused Retail Sales professional with DIAMOND SERVICE and solid understanding of retail dynamics and marketing. Offering 4 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Dedicated Cashier experienced in high-end retail operations, diligent and responsible with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty!
Overview
3
3
years of professional experience
Work History
Cashier
The Home Depot
Tamuning
03.2021 - Current
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Greeted over 500 customers per day.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
Retail Sales Associate
Macy’s
Dededo
09.2019 - 03.2021
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Maintained accurate and attractive merchandise displays to maximize purchases.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Assisted in ringing up sales at registers and bagging merchandise.
- Increased sales through suggestive selling and persuasiveness.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Drove sales by successfully employing strategies such as upselling and cross-selling.
- Stocked, replenished and organized inventory, completing tasks faster than average associates.
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Issued receipts and processed refunds, credits or exchanges.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Supported loss prevention goals by monitoring shopper behavior.
- Supported efficient and timely replenishment of sales floor merchandise.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
Education
High School Diploma -
OKKODO HIGH SCHOOL
Dededo06.2019
Skills
- Proficient listening and verbal communication skills
- Well Organized
- Adaptability
- Well Organized
- Retail merchandising expertise
- Sales expertise
- Teamwork
- POS system operation
- Customer assistance
- Cash register operation
- Time management
- Relationship building
- Independent judgement
- Assessed customer product needs and interests in order to best recommend suitable items
- Interpersonal and written communication
- Retail sales
- Persuasive
- Gift Wrapping
- Customer Transactions
- Inventory Stocking
- Price Identification
- Cooperative Attitude
- Credits and Refunds
- Cash Register Operation
- Fitting Room Oversight
- Shipment Procedures
- Customer Relations
- Product Location
- Billing and Payment Processing
- Positive Interactions
- Promoting Loyalty
- Checks Validation
- Wrapping and Boxing
- Folding Clothes
- Collecting Carts
- Basic Math Functions
- Identification Checks
- Stocking and Replenishing
- Cashier Abilities
- Customer Assistance
- Bagging and Packaging
- Janitorial Duties
- Shelving Items
- Cash Drawer Management
- Telephone Reception
- Return and Exchange Processing
- Speaking Clearly
- Corrective Actions
- Verifying Eligibility
- Coin and Currency Counting
- Energetic and Outgoing
- Location Skills
- Coupon Redemption
- Counter Sanitization
- Performing Mathematics
Accomplishments
- Recognized as Employee of the Month for outstanding performance and team contributions.
- Trained and mentored several employees.
Timeline
Cashier
The Home Depot
03.2021 - Current
Retail Sales Associate
Macy’s
09.2019 - 03.2021
High School Diploma -
OKKODO HIGH SCHOOL