Christopher Tajalle
Yigo
Summary
- Dynamic Account Executive with a proven track record at IT&E, specializing in elevating customer satisfaction and expanding sales channels. Expert in client relationship building and account management, I excel in creating effective sales strategies and fostering teamwork. Achieved significant growth in prepaid product distribution, demonstrating exceptional problem-solving abilities and marketing management skills.
- Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
- Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
- Experienced with small business management, focusing on operational efficiency, customer satisfaction, and team leadership. Utilizes strategic planning and resource management to ensure business growth and sustainability. Track record of fostering collaborative environments and delivering consistent results.
Overview
17
17
years of professional experience
Work History
Retail Site CSR
South Pacific Petrolem Corperation
07.2022 - 12.2024
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
Owner
Island Restorations
06.2019 - 10.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Improved team productivity by introducing innovative project management tools and techniques.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Optimized work schedules to maximize efficiency while minimizing travel time between clients.
- Contributed to a safe working environment by adhering to safety protocols and wearing appropriate personal protective equipment during applications.
- Increased company efficiency by maintaining accurate records of each service performed for customers'' properties.
- Delivered exemplary service to all customers, encouraging repeat business, positive feedback and long-term loyalty.
- Informed customers of expected costs by providing written estimates for services prior to applications.
Account Executive
IT&E
11.2016 - 05.2020
- Know and uphold the established IT&E Mission, policies and procedures, Department
and Division objectives, quality assurance and safety programs and standards. - Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Deliver prepaid products to independent contractors and direct resellers.
- Responsible for collection of accounts receivables on all prepaid product sales.
- Process order requests for prepaid products for preparation and invoicing.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
- Achieved or exceeded company-defined sales quotas.
- Contributed to team objectives in fast-paced environment.
- Attended monthly sales meetings and quarterly sales trainings.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Restaurant Manager
Amista Restaurant
01.2013 - 10.2016
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Trained new hires on kitchen procedures, safety protocols, and recipe execution to maintain consistency in service quality.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Increased sales during off-peak hours by creating and promoting special offers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Streamlined kitchen workflow for increased productivity, assigning specific tasks based on individual strengths within the team.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Bar Manager
Tigers Sports Bar
02.2012 - 09.2013
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Prepare weekly schedules for bartender, barback and server staff to adequately cover all
shifts. Provide for coverage in case of employee absence and adjust staffing as necessary to
meet business demands. - Oversee cleanliness of staff and physical bar area, paying special attention to possible
health hazards and code violations. - Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Negotiated with suppliers to secure more favorable pricing, enhancing profit margins.
- Motivated staff to perform at peak efficiency and quality.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Bar Manager
Club Fab
03.2008 - 01.2012
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Developed targeted marketing strategies to drive foot traffic and boost overall revenue.
- Boosted sales performance through the introduction of innovative promotions and special events tailored to target demographics.
- Established strong relationships with vendors, resulting in reliable deliveries of quality products at competitive prices.
- Maintained compliance with local regulations by conducting regular safety audits and addressing any identified issues promptly.
- Ensured smooth operations during busy periods by effectively managing front-of-house and back-of-house teams simultaneously.
- Reduced waste levels by closely monitoring stock levels, implementing proper rotation practices, and adjusting orders as needed.
- Elevated customer experiences through personalized services such as mixology demonstrations or custom drink recommendations based on preferences.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Increased customer satisfaction through consistently providing high-quality service and maintaining a clean, welcoming environment.
- Fostered a positive team atmosphere by regularly recognizing staff achievements and organizing team-building events.
Assistant Manager
Vector Marketing Company, CUTCO
06.2010 - 10.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Shuttle Driver
Nissan Motor Corporation
02.2009 - 10.2010
- Maintained clean and neat shuttle for passenger comfort.
- Operated with safety and skill to avoid accidents and delays.
- Enhanced customer satisfaction by providing timely and efficient shuttle services to various destinations.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Transported customers to and from locations.
- Developed strong knowledge of service area geography, enabling prompt navigation between destinations.
- Handled emergency situations calmly and efficiently, ensuring the safety of all passengers on board.
- Promoted a positive image of the company by maintaining a professional appearance and attitude at all times while on duty.
- Displayed excellent problem-solving abilities when faced with unexpected route detours or closures due to construction or accidents.
- Engaged in continuous learning, attending workshops on customer service and safety to enhance professional skills.
- Followed applicable traffic regulations and traffic laws.
- Observed passengers during the journey and reported any suspicious behavior.
- Helped passengers with luggage, and politely answered questions.
- Maintained up-to-date knowledge of product and service changes.
Security Officer
G4S Security Services
01.2008 - 12.2008
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
Education
High School Diploma -
Simon Sanchez High School
Yigo06-2006
Skills
- Client relationship building
- Account management
- Customer service
- Sales strategies
- Staff management
- Marketing management
- Time management
- Teamwork and collaboration
- Multitasking
- Problem-solving abilities
- Effective communication
- Customer satisfaction
Timeline
Retail Site CSR
South Pacific Petrolem Corperation
07.2022 - 12.2024
Owner
Island Restorations
06.2019 - 10.2023
Account Executive
IT&E
11.2016 - 05.2020
Restaurant Manager
Amista Restaurant
01.2013 - 10.2016
Bar Manager
Tigers Sports Bar
02.2012 - 09.2013
Assistant Manager
Vector Marketing Company, CUTCO
06.2010 - 10.2011
Shuttle Driver
Nissan Motor Corporation
02.2009 - 10.2010
Bar Manager
Club Fab
03.2008 - 01.2012
Security Officer
G4S Security Services
01.2008 - 12.2008
High School Diploma -
Simon Sanchez High School
Similar Profiles
Henry William KomaitaiHenry William Komaitai
Retail Project Engineer at Pacific Energy South West Pacific Pte LimitedRetail Project Engineer at Pacific Energy South West Pacific Pte Limited
Olon ButlerOlon Butler
Courtesy Clerk at Clipper Petrolem Inc.Courtesy Clerk at Clipper Petrolem Inc.
ENGR. HONEY MAE SIMEONENGR. HONEY MAE SIMEON
Project Engineer at Metro Pacific Tollways South Corporation, Pacific Tollways CompanyProject Engineer at Metro Pacific Tollways South Corporation, Pacific Tollways Company