Christi Taijeron
Santa Rita
Summary
Dynamic Logistics Manager equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Logistics Manager
Ambyth Shipping & Trading, Inc.
08.2021 - Current
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Increased team productivity by providing ongoing training and development opportunities to warehouse staff.
- Collaborated with transportation partners to optimize delivery schedules and reduce transit times.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated shipping and receiving of wide range of cargo.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Managed cross-functional teams, ensuring smooth coordination between warehouse operations and customer service departments.
Customer Service Supervisor
Ambyth Shipping & Trading, Inc,
01.2015 - 08.2021
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Customer Service Representative
Ambyth Shipping & Trading, Inc.
08.2010 - 01.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma -
Simon Sanchez High School
Yigo, Guam 04-2002
Skills
- Shipping and receiving
- Work delegation
- Shipping documentation
- Documentation
- Mentoring and training
- Continuous improvement
- Customs compliance
- Freight forwarding
- Employee supervision
- Freight coordination
- Shipment coordination
- Customer service
- Team collaboration
Timeline
Logistics Manager
Ambyth Shipping & Trading, Inc.
08.2021 - Current
Customer Service Supervisor
Ambyth Shipping & Trading, Inc,
01.2015 - 08.2021
Customer Service Representative
Ambyth Shipping & Trading, Inc.
08.2010 - 01.2015
High School Diploma -
Simon Sanchez High School
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