Roselle M. Castro

Detail-oriented, dependable and organized individual with extensive knowledge that could be transferred to any platform. Well-grounded team player with good communication, problem-solving and planning abilities when offering evidence-based care to patient populations.

Medical Assistant, Hepzibah Family Medicine Clinic

Tamuning, Guam | May 2024 to current

• Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.

• Organized patient charts before each day's clinic sessions began.

• Assisted physicians with patient care, chronic disease and medication management.

by taking vital signs, triaging, updating patient histories and scheduling for follow-up appointment or annual exams.

• Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.

• Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system; eClinicalWorks.

• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.

• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

• Conducted patient interviews to gather health history, vital signs, medication intake and information about current medical issues.

Birthing Assistant, Sagua Mañagu Birthing Center

Tamuning, Guam | January 2022 to December 2022

• Independently provided prenatal, intrapartum and postpartum care while following meticulous orders for each mother.
• Performed and recorded vital signs while closely monitoring numbers to intervene any sudden health mishaps.
• Prepared delivery tables for births, while following meticulous sterile protocols.
• Prepared documents and ensured all duties are completed to discharge patients from the birthing center.

• Answered telephone calls while providing appropriate triages and/or connecting patients to correct contact of service.
• Prepared confidential documents to verify identification, scanning, emailing and faxing to providers.
 

Caregiver/Teacher's Assistant, Doc's Daycare and Pre-School 

Barrigada, Guam | August 2015 to December 2015

• Promoted facility security by monitoring behavior and following established protocols to protect individuals and assets.

• Maintained professionalism and efficiency while working closely with leadership.

• Developed contingency plans and alternative solutions for all projects.

• Problem solving, decision making, planning, meeting management, delegation.

• Listened, understood, and helped a customer with wants and needs.

Passenger Service Agent, Aircraft Service International Group

Tamuning, Guam | January 2015 to July 2015
• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
• Acquired detailed knowledge of services, promotions and events to offer added value to travelers.
• Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
• Warmly welcomed customers and offered pleasant service during entire transaction.
• Processed customer transactions while demonstrating extreme attention to detail.

Cabin Cleaner/Airplane Security Guard, Unlimited Services Group

Tamuning, Guam | August 2014 to December 2014

• Managed order processing and inventory logging to achieve efficient and functioning workplace.

• Recommended, selected and helped locate out-of-stock merchandise based on customer requests.

• Analyzed and produced course-of-action reports and escalated issues to management in typical and crisis situations.

• Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.