Christine Cepeda
Ordot
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Clerk/Typist
DISID
Agana
11.2022 - 05.2024
- Enhanced internal communication by distributing memos, announcements, and newsletters in timely manner.
- Managed incoming calls and emails, ensuring timely responses and enhancing customer satisfaction.
- Contributed to welcoming office atmosphere by assisting visitors upon arrival and directing them as needed.
- Interacted with customers by phone, email, or in-person to provide information.
- Assisted colleagues with various administrative tasks during peak times or absences for seamless continuation of daily operations.
- Performed data entry tasks accurately and efficiently, contributing to well-organized recordkeeping systems within office environment.
- Improved office efficiency by organizing and maintaining accurate filing systems.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Organized, stored and retrieved files to enhance daily operations and support customer needs.
- Provided clerical support, addressing routine, and special requirements.
Sales Specialist
Docomo Pacific
Tamuning, Guam
11.2010 - 10.2020
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problem solving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining high level of satisfaction and encouraging repeat business.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Interacted with approximately 20+ customers daily to provide personalized product guidance, resolve issues and open new accounts.
Education
High School Diploma -
Asmuyao
Hagatna 02.2024
Skills
- Professional and mature
- Customer Service
- Positive Attitude
- Dedicated Team Player
- Scheduling appointments
- Filing systems
- Document Management
- Verbal Communication
- File Organization
- Data Entry
- Prioritizing Work
- Scheduling
- Front Office Management
Timeline
Clerk/Typist
DISID
11.2022 - 05.2024
Sales Specialist
Docomo Pacific
11.2010 - 10.2020
High School Diploma -
Asmuyao