Summary
Overview
Work History
Education
Skills
Timeline
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Christine Cepeda

Ordot

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Clerk/Typist

DISID
11.2022 - 05.2024
  • Enhanced internal communication by distributing memos, announcements, and newsletters in timely manner.
  • Managed incoming calls and emails, ensuring timely responses and enhancing customer satisfaction.
  • Contributed to welcoming office atmosphere by assisting visitors upon arrival and directing them as needed.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Assisted colleagues with various administrative tasks during peak times or absences for seamless continuation of daily operations.
  • Performed data entry tasks accurately and efficiently, contributing to well-organized recordkeeping systems within office environment.
  • Improved office efficiency by organizing and maintaining accurate filing systems.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Organized, stored and retrieved files to enhance daily operations and support customer needs.
  • Provided clerical support, addressing routine, and special requirements.

Sales Specialist

Docomo Pacific
11.2010 - 10.2020
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problem solving.
  • Provided first-rate service to all customers and potential customers.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
  • Provided ongoing support to existing clients, maintaining high level of satisfaction and encouraging repeat business.
  • Demonstrated product features, answered questions and persuasively overcame objections.
  • Interacted with approximately 20+ customers daily to provide personalized product guidance, resolve issues and open new accounts.

Education

High School Diploma -

Asmuyao
Hagatna
02.2024

Skills

  • Professional and mature
  • Customer Service
  • Positive Attitude
  • Dedicated Team Player
  • Scheduling appointments
  • Filing systems
  • Document Management
  • Verbal Communication
  • File Organization
  • Data Entry
  • Prioritizing Work
  • Scheduling
  • Front Office Management

Timeline

Clerk/Typist

DISID
11.2022 - 05.2024

Sales Specialist

Docomo Pacific
11.2010 - 10.2020

High School Diploma -

Asmuyao

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Christine Cepeda