Christopher Cruz
Team Coordinator
Mixco
Summary
Dynamic Team Coordinator with a proven track record at IntouchCx, adept at employee evaluation and fostering collaboration. Skilled in workload balancing and enhancing customer satisfaction through effective problem-solving. Passionate about continuous learning and adaptability, consistently achieving high levels of team performance and customer loyalty.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Team Coordinator
IntouchCx
Guatemala City, Departamento de Guatemala
03.2024 - Current
- Supervised 2Teams
- Worked with customer service to handle escalated customer issues and execute file management about agents performance.
- Served as a liaison between management and team members to address concerns and facilitate problem-solving initiatives.
- Developed strong relationships with cross-functional teams, facilitating collaborative efforts towards shared goals.
Customer Service Representative
IntouchCx
Guatemala City, Departamento de Guatemala
02.2022 - 10.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
VXI
Guatemala City, Departamento de Guatemala
06.2021 - 02.2022
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service Representative
Alorica
Guatemala City, Departamento de Guatemala
10.2020 - 04.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, deliveries and company information.
Education
High School Diploma -
Escuela De Educacion Fisica De Izabal
Izabal, Guatemala 05.2001 -
Skills
Employee evaluation
Supervisory expertise
Passion for continuous learning
Workload balancing
Desire for efficiency
Adaptability
Timeline
Team Coordinator
IntouchCx
03.2024 - Current
Customer Service Representative
IntouchCx
02.2022 - 10.2023
Customer Service Representative
VXI
06.2021 - 02.2022
Customer Service Representative
Alorica
10.2020 - 04.2021
High School Diploma -
Escuela De Educacion Fisica De Izabal
05.2001 -
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