Christy Ann Mendiola
Yona ,Guam
Summary
Highly skilled professional with extensive training in Basic and Advanced Homicide Investigation, EVOC, Child Passenger Safety, OCAT, Handcuff and Baton techniques, ARIDE, and SFST. Demonstrates expertise in delivering specialized certifications and trainings to enhance operational efficiency and safety standards. Committed to applying advanced knowledge to support law enforcement objectives while maintaining a focus on continuous professional development.
Overview
18
18
years of professional experience
Work history
Police Officer I (POI)
Guam Police Department (GPD)
Sinajana , Guam
06.2017 - Current
- Assisted in reducing drug-related offences within the community by proactive policing.
- Prepared detailed case reports for use in court proceedings.
- Ensured victim care and support throughout investigation processes, fostered goodwill.
- Adhered strictly to legal regulations whilst conducting duties, ensuring professionalism.
- Responded to emergency calls for immediate intervention and support.
- Enhanced community safety with regular crime prevention initiatives.
- Performed risk assessments prior to executing search warrants, ensured safety.
- Maintained public order by patrolling designated areas.
- Responded quickly to emergency situations, leading calm and effective negotiations with suspects to diffuse highly charged situations.
- Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
- Gathered evidence carefully at crime scenes, enforcing forensic procedure adherence for accuracy.
- Aided investigations through strategic interviewing and statement taking of victims, suspects, witnesses and informants.
- Conducted traffic stops and issued citations to offenders.
- Patrolled residential areas for optimised community safety.
- Arrested and interviewed suspected criminals, clearly outlining legal rights.
- Directed high-volume traffic safely around accidents and incidents.
- Worked crime scenes, preserving and securing forensic evidence to strengthen investigation accuracy and case viability.
Customer Service Representative
Guam Police Department (GPD)
Tiyan, Barrigada , Guam
06.2017 - 09.2021
- Receives incoming telephone calls for the office on various requests for information, assistance, etc., and refer them to the appropriate personnel and commands for action.
- Receives, logs in a variety of correspondences/reports being submitted by the various organizational units within GPD for the Chief of Police information/review/action.
- Makes outgoing telephone calls as instructed by the Supervisor.
- Makes and reviews all incoming email messages and take appropriate action for those routine requests requiring actin and appropriately respond.
- Prepares a variety of Correspondences, such as memorandums, letters, departmental written directives, i.e. Special Orders, Personnel Orders, reports, and thoroughly reviews them for correct grammar, punctuations, spelling, and accuracy.
- Coordinates and schedules meeting appointments for the Chief of Police and the Staff Assistant to the Chief of Police.
- Assists various staff officers within the Guam Police Department for their administrative needs such as typing of various memos, letters, and written directives.
- Prepares bi-weekly timesheets for the office staff
- Composes non-technical and routine correspondences for review and signature by the Supervisor.
- Conducts supply inventory and orders supplies needed by the office.
- Checks incoming mail for the department and distributes them accordingly to the appropriate commands.
- Coordinates with the various local, federal, and military agencies for events and activities of the department.
- Operates computer equipment, fax machine, postage machine, electric typewriter (wheel writer), scanning machine, copier and binding machine.
- Scan documents which are approved and signed by the Chief of Police record and digital filing purposes.
- Organizes and maintains office files and set up file system in alphabetical, numerical, and subjective order.
- Runs administrative errands for the office.
- Performs other duties as may be required by the Supervisor.
Client Advisor
Louis Vuitton
Tumon , Guam
01.2014 - 04.2019
- Dealt with customer queries for an elevated level of service.
- Managed multiple tasks simultaneously for increased productivity.
- Updated client database to ensure up-to-date information.
- Assisted colleagues for better team collaboration.
- Maintained positive and professional demeanor under pressure, handling difficult situations with composure and tact.
- Completed assigned tasks quickly and accurately, using strong time management and task prioritisation.
- Showed initiative and a willingness to take on new challenges, consistently seeking opportunities to learn and grow.
- Handled cash transactions accurately maintaining financial integrity.
- Facilitated smooth checkout process, reducing wait times for customers.
- Operated till systems correctly, ensuring accurate transactions.
- Participated in staff meetings contributing valuable insights for improvement.
- Promoted loyalty schemes to customers, enhancing brand loyalty.
- Maintained tidy sales floor to enhance shopping experience.
- Provided product knowledge to customers for informed purchases.
- Established rapport with customers through attentive listening and communication.
- Conducted inventory checks to ensure stock accuracy.
Orthodontic Assistant
Pacific Smiles Orthodontics
Upper Tumon , Guam
08.2015 - 06.2017
- Place/Remove Braces and Invisalign
- Routine Adjustments
- MARA Placement
- X-Rays
- Maintained accurate records of lab work for smooth operations.
- Adhered strictly to health and safety regulations whilst working in the laboratory environment, ensuring a safe workspace.
- Maintained an organised workspace which aided productivity within the laboratory setting.
- Created moulds of teeth, resulting in precise fitting braces.
- Polished finished orthodontic appliances for maximum comfort on insertion.
- Constructed mouth and teeth models from impressions of patient's mouth taken by dentists.
- Used small hand tools for preparation of metal surfaces for bonding with porcelain to create artificial teeth.
Senior Sales Associate
Nine West
Tamuning , Guam
06.2008 - 01.2014
- Increased market share with strategic sales techniques and thorough product knowledge.
- Facilitated staff meetings for better communication and team cohesion.
- Oversaw the customer service department for improved client satisfaction levels.
- Trained junior staff members, enhancing their product knowledge and sales skills.
- Implemented visual merchandising standards for an appealing store layout.
- Created a positive shopping environment, resulting in repeat business.
- Managed customer complaints effectively, restoring confidence in our products and services.
- Boosted team morale by implementing regular training and development sessions.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Recommended merchandise based on exact customer needs, improving sales conversion rates.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Operated cash registers with accuracy and processed cash and card transactions.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Updated product labelling and pricing to reflect discounts and offers.
- Generated sales reports to guide management decisions and strategies.
- Led a successful team of 12
Education
Law Enforcement
Guam Community College
Mangilao Guam Skills
- Basic & Advanced Homicide Training
- EVOC
- Child Passenger Safety
Trainings and Certifications
- OCAT
- Handcuff and Baton
- ARIDE
- SFST
Timeline
Police Officer I (POI)
Guam Police Department (GPD)
06.2017 - Current
Customer Service Representative
Guam Police Department (GPD)
06.2017 - 09.2021
Orthodontic Assistant
Pacific Smiles Orthodontics
08.2015 - 06.2017
Client Advisor
Louis Vuitton
01.2014 - 04.2019
Senior Sales Associate
Nine West
06.2008 - 01.2014
Law Enforcement
Guam Community College