Ciara P Tainatongo
Toto,GU
Summary
Dynamic dental professional with extensive experience at Guam Dental Arts, excelling in patient relations and digital X-ray proficiency. Recognized for enhancing patient understanding of oral hygiene and streamlining appointment scheduling, contributing to a 20% increase in patient satisfaction. Delivered exceptional customer service.
Overview
6
6
years of professional experience
Work History
Dental Assistant/Front Desk Receptionist
Guam Dental Arts
140 Punzalan Street Tamuning Guam
07.2016 - 02.2022
- Assisted in patient care, ensuring comfort and addressing concerns during procedures.
- Prepared examination rooms, maintaining cleanliness and organization for efficient operations.
- Managed dental instruments and materials, optimizing workflow for effective treatments.
- Educated patients on oral hygiene practices, enhancing their understanding of dental health.
- Managed appointment scheduling and patient check-in processes efficiently.
- Coordinated patient communications and handled inquiries with professionalism.
- Maintained accurate patient records using dental practice management software.
- Assisted in insurance verification and processing for seamless billing operations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Helped patients complete necessary medical forms and documentation.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Provided excellent customer service to create positive experiences and build patient trust.
Education
High School Diploma -
Notre Dame High School
Talofofo Guam 05-2016
Skills
- Equipment sterilization
- Treatment room setup
- Appointment scheduling
- Patient relations
- Oral hygiene education
- Patient services
- Dental records
- Patient record maintenance
- Insurance billing
- HIPAA compliance
Timeline
Dental Assistant/Front Desk Receptionist
Guam Dental Arts
07.2016 - 02.2022
High School Diploma -
Notre Dame High School
REFERANCES
Demie R Brennan
Demierosebrennan@gmail.com
671-727-3364
HighSchool bestfriend
Selma Tareyama
POB 6066 Merizo 96916
671-688-4779
Fromer Supervisor Guam Dental Arts
Theresa Taiano
124 Pale De Leon St Santa Rita GU 96915
Godmother