Claire Hechanova
Barrigada
Summary
Practiced food services professional and leader with 4 years of experience overseeing the performance of hosting, waiting and kitchen teams of up to 15 members. Experienced in leading team to consistently achieve and exceed sales goal targets. Skilled in handling guest complaints and special requests diplomatically. Astute at combining product knowledge with advanced understanding of best service practices.
Overview
6
6
years of professional experience
Work History
Team Leader
Philippine Pizza Hut HOLDINGS, INC.
2018.05 - 2019.12
- Managed team of 15+ Front and Back of House staff.
- Supervised inventory counts and stocking of merchandise.
- Financial reporting of sales, budget, projections and other administrative tracking of attendance, credentials and employee files.
- Upholding food safety standards in accordance with company standard operating procedures.
- Cash box monitoring, tracking and delegation.
- Assisting in recruitment, employee training and internal incentive programs.
- Performance evaluations, incident resolution and team building exercises.
- General customer service and customer feedback communications.
Team Member
Primepower Manpower Services - Makati
2015.09 - 2018.05
- Employed for Philippines Pizza Hut Holdings, Inc. Cubao as Team Member under agency.
- Received training for all FOH, BOH and cashier positions.
- Completed and upheld all food safety standards/training certifications.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals, in addition to sales reporting.
- Assisted with inventory counts and stocking of merchandise.
- Promoted to Team Leader.
On the Job Training (OJT) - Production Operator
Panasonic Precision Devices Philippines Corporation (PPRDPH)-Batangas City
2014.02 - 2014.12
- Responsible for production assembly of Panasonic disk drive of Playstation Portable.
- Use of specified equipment in assembly, such as microscopes, soldering equipment, precision screwdrivers, alignment tools, etc.
- Set up and adjusted machines for day-to-day operations.
- Inspected final products for defects and flaws using proper QA/QC procedures.
- Documented production information via daily system logs and discussed issues with management.
- Completed Production Operator training program, graduated with awards and was offered program advancement to overseas factory full-time position.
Education
Vocational Education in Computer Hardware Servicing NC II (DTS) -
TESDA-SFIST - Tabaco
Laguna, Philippines03.2015
Skills
- Team Supervision
- Restaurant Management
- Safety processes and procedures
- Quality Improvement
- Shift Scheduling
- Documentation And Reporting
- Coaching
- Cash Handling
- Staff education and training
- Food service
- Cooking
- Sales
Timeline
Team Leader
Philippine Pizza Hut HOLDINGS, INC.
2018.05 - 2019.12
Team Member
Primepower Manpower Services - Makati
2015.09 - 2018.05
On the Job Training (OJT) - Production Operator
Panasonic Precision Devices Philippines Corporation (PPRDPH)-Batangas City
2014.02 - 2014.12
Vocational Education in Computer Hardware Servicing NC II (DTS) -
TESDA-SFIST - Tabaco
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