CLAIRE DE VERA LUMOGDA
Summary
Experienced professional in member relations, driving positive interactions and achieving high member satisfaction. Skilled at collaborating within teams to deliver consistent results and adaptable to changing needs. Proficient in problem-solving and communication, embodying a reliable and results-oriented approach to all tasks.
Overview
18
18
years of professional experience
Work History
Member Relations Associate
Coast360 Federal Credit Union
10.2024 - Current
- Processed member transactions accurately, ensuring compliance with credit union policies and procedures.
- Maintained cash drawer accuracy through diligent balancing and adherence to cash handling protocols.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Analyzed membership trends to identify opportunities for enhancing product offerings and promotions.
- Provided exceptional service to clients while processing deposits, withdrawals, transfers, loan payments, and check cashing services efficiently.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Front Desk Agent
Rihga Royal Laguna Guam Resort
Tamuning, Guam USA
04.2024 - 10.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Managed inventory of front desk supplies, keeping essential items well-stocked.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
- Kept accounts in balance and ran daily reports to verify totals.
Operations Staff
Xchanged Guam Inc
Dededo,Guam
09.2023 - 01.2024
- Processed high-volume remittance transactions accurately and efficiently.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled discrepancies in payment records to ensure data integrity.
- Provided exceptional customer service when addressing inquiries related to remittance status or account information, leading to enhanced client satisfaction levels.
Admin/Accounting Assistant
Archdiocese of Agana
07.2022 - 09.2022
- Providing support to the Accounting Department
- Performing basic office tasks
- Preparing and Processing Financial Report
- Preparing Statutory accounts
- Recording and Filing Cash transactions
Nursing
Pines City College, Learning Experience
Baguio City Philippines
01.2008 - 01.2010
- assisted nursing staff with completing daily rounds, documenting vital signs, and answering calls.
- monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- maximize patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- facilitated personal hygiene management, feeding, and ambulation.
- identified and reported unsafe situations to maintain adherence to safety protocols.
- changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- documented patient information and care activities in electronic health record.
- Observed patients under care conditions help identify symptoms, respond to treatments, and progress toward goals.
Nursing, Student Nursing (Intern)
Community Services, Pines Doctors Hospital / Baguio General Hospital & Medical Center / Tagudin, Benguet General Hospital, Pines
01.2008 - 01.2010
Education
MBA - Healthcare Management
Western Governors University
Milcreek, UT08.2024
BBA - Business Administration With Finance And Economics
University of Guam
Mangilao,Guam05.2020
Bachelor of Science - Nursing
Pines City Colleges
Baguio City, Philippines2010
High School Diploma -
Egana National High School
Sibalom, Antique Philippines2007
Skills
- Experienced with collaboration and productivity tools
- Strong interpersonal skills
- Cross-cultural collaboration
- thorough in task execution
- Commitment to service quality
- Knowledgeable in fundamental accounting concepts
- Effective multitasking
- Effective interpersonal communication
- Strategic decision-making
- Exceptional customer service
- Project planning
- Detail-oriented approach
- Strong time management abilities
Languages
Tagalog
Native language
Timeline
Member Relations Associate
Coast360 Federal Credit Union
10.2024 - Current
Front Desk Agent
Rihga Royal Laguna Guam Resort
04.2024 - 10.2024
Operations Staff
Xchanged Guam Inc
09.2023 - 01.2024
Admin/Accounting Assistant
Archdiocese of Agana
07.2022 - 09.2022
Nursing
Pines City College, Learning Experience
01.2008 - 01.2010
Nursing, Student Nursing (Intern)
Community Services, Pines Doctors Hospital / Baguio General Hospital & Medical Center / Tagudin, Benguet General Hospital, Pines
01.2008 - 01.2010
MBA - Healthcare Management
Western Governors University
BBA - Business Administration With Finance And Economics
University of Guam
Bachelor of Science - Nursing
Pines City Colleges
High School Diploma -
Egana National High School