Clarissa Manley
P. O. Box 1021 Hagåtña,GU
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
30
30
years of professional experience
Work History
Data Control Clerk II
The Bureau of Statistics and Plans
09.2022 - Current
- Ensure all available data is captured such as the buyer, date of sale, the area fished, fished hours, the number of species caught, the pounds caught by species, the price per pound per species, as well as fisherman and effort information.
- Perform quality control to ensure data entered into the fisheries database is accurate and complete to include data verification, removal of erroneous and duplicate entries, and resolve discrepancies.
- Calculate price per pound based on information provided by the vendor and ensure totals match. Address any discrepancies with the vendor who submitted the data.
- Transfer fisheries data on bank receipts provided by the vendor to the fisheries receipt booklet.
- Assess historical data provided by the vendor to document any changes in price per pound by species type.
- Maintain collaboration with commercial landings participants to retrieve the duplicate copies of receipts of fisheries caught and sold.
- Supply the blank commercial receipt booklets (with duplicate copies) to participating vendors free of charge. The blank receipt booklets must have three duplicate copies of which the white copy is given to the fisherman, the pink copy remains with the vendor and the yellow copy si provided for data entry.
- Ensure all records reflecting fish caught and the resold are tagged as re-sale in the data entry system
- Adhere to the Invoice Processing Protocols.
- Scan all commercial landing receipts into the Digital Image Archival System (DIAS) and uploads the scanned Images concurrently with the commercial receipts data into the WPacFIN Google Drive.
- Compile, tabulate, and summarize statistical data as requested by the Supervisor or Federal Grantor using the Logit database.
- Prepare and provide information with reference to statistical tables, charts and graphs as requested by the Supervisor or Federal Grantor using Metabase.
- Forward all data requests to the designated National Oceanic and Atmospheric Administration (NOAA) official identified by the Federal Grantor.
- Work closely with WPacFIN officials to address any software application issues.
- Request and attend database training conducted by NOAA.
- Conduct site visit with potential vendors to discuss the project and participation in the program.
- Conduct and maintain an inventory of potential vendors, restaurants, fish boat charters and owners who purchase locally caught fish on Guam or sell fish caught on Guam to local vendors.
- Treat as confidential all commercial landings data information whether held on paper, computer, visually or audio recorded.
- After scanning, ensure all commercial landings receipts are returned to the participating vendor. Receipts from participating vendors who do not require their return will be shredded.
- Ensure the computer being utilized to enter the confidential data is secured through a system password which will only be accessed by the employee assigned to this project.
- Secure in locked filing cabinet any data print outs requested by the NOAA that can only be accessed by the assigned employee entering data.
- Ensure all data shall be destroyed or returned to NOAA upon completion of the project and that NOAA will be notified in writing certifying the destruction or return of such data upon completion of the project.
- Attend regular user trainings with federal grantor officials on the use of Logit and Metabase to run customized reports.
- Performs other related duties as required.
Cashier
Payless Supermarkets
12.2021 - 09.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business
- Helped customers complete purchases, locate items, and join reward programs.
- Verifies cash received at beginning of shift.
- Verifies cash, check and credit card transactions for end of day balance.
- Used Calculating Machine and Cash Register daily.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Cashier/Area Supervisor
Ross Dress for Less
10.2018 - 01.2020
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Conducted routine inspections to check quality and compliance with established specifications.
- Determined performance benchmarks and completed ongoing evaluation of employee work.
- Tracked hours and inventory usage, and prepared associated reports.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee skills and knowledge regularly, training,
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Educated employees on register use, merchandising, and customer service.
- Facilitated and logged store opening, closing, and shift changes.
- Maintained and updated security protocols for store operations.
- Performed other duties as required.
Back Office Loan Support Clerk
Bank Of Guam
03.1996 - 07.1998
- Prepare and update files to pay out on insurance payments.
- Processed incoming mail, ensuring timely distribution and accurate recordkeeping.
- Enhanced customer satisfaction by efficiently addressing and resolving support inquiries.
- Maintained a well-organized filing system, enabling efficient retrieval of important documents when needed.
- Improved data accuracy by meticulously reviewing and updating records in internal systems.
- Handled sensitive information with discretion while maintaining confidentiality according to established protocols.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Edited and proofread documents for accuracy and completeness.
Bank Teller/Merchant Teller
Bank of Guam
02.1995 - 03.1996
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Provided customer records, account statements and copies of checks.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Turned in excess cash to maintain drawer security.
- Audited fellow teller currency to contribute to dual-control procedures.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained accurate records of customer transactions in line with bank procedures.
- Maintained friendly and professional customer interactions.
Education
High School Diploma -
Guam Community College
Mangilao, GuamSkills
- Data Maintenance
- Statistical Techniques
- Invoice Processing
- Cash Management
- Strong dedication to accuracy and efficiency
Affiliations
- Victim Advocates Reaching Out (VARO)
Timeline
Data Control Clerk II
The Bureau of Statistics and Plans
09.2022 - Current
Cashier
Payless Supermarkets
12.2021 - 09.2022
Cashier/Area Supervisor
Ross Dress for Less
10.2018 - 01.2020
Back Office Loan Support Clerk
Bank Of Guam
03.1996 - 07.1998
Bank Teller/Merchant Teller
Bank of Guam
02.1995 - 03.1996
High School Diploma -
Guam Community College
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