Collyana Alerta
Tamuning
Summary
Dynamic administrative professional with extensive experience at James Ji Enterprise, Inc. Proven expertise in document management and customer service, ensuring efficient office operations. Skilled in Microsoft Office and effective communication, I excel at supporting teams and enhancing productivity through organized systems and proactive problem-solving. Committed to fostering positive client relationships and achieving operational excellence.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
9
9
years of professional experience
Work History
Secretary
James Ji Enterprise, Inc.
Maite
08.2025 - Current
- Managed daily office operations by organizing files and documents efficiently.
- Maintained office supplies inventory and ordered necessary materials regularly.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Provided administrative support to the Office Manager and other staff members.
- Receive Payments, Log & give Receipt to customers/tenants
- Inputting & Filing tenant files, business files
- Making deposits to banks for company (when needed)
Teacher's Assistant
Guam Department of Education
Tiyan
08.2021 - 03.2022
- Assisted teachers in developing and implementing lesson plans for diverse learners.
- Supervised students during classroom activities and maintained a positive learning environment.
- Facilitated small group instruction to enhance student understanding of core subjects.
- Monitored student progress and provided feedback to teachers on individual performance.
- Supported students with special needs by providing tailored assistance and encouragement.
- Supervised children and participated with children in activities.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Prepared lesson materials and visual aids to reinforce lesson concepts.
- Implemented classroom rules and procedures to maintain discipline and order.
- Supported classroom teacher in managing a diverse classroom of students.
- Utilized educational technology to enhance classroom learning.
- Provided clerical support to teachers, including photocopying, filing, and organizing instructional resources.
- Facilitated small group learning activities to reinforce lesson objectives.
School Aide One /One to one (Para Educator)
Guam Department of Education
Tiyan
08.2017 - 04.2019
- Assisted teachers in preparing classroom materials and resources.
- Worked with my assigned special needs student one on one
- Assisted student with classroom work (Hand Over Hand)
- Assisted Student going to the restroom ( changing pull-ups, wipping & cleaning) helping student dress
- Taking student from class to class, lunch break
- Assisting student during lunch, feeding or (hand over hand) showing how to use a spoon
- Assisting by receiving the student from the bus in the morning & bringing the student back to the bus & buckling student in before departure by the end of the school day
- Keeping daily logs of students progressing & sharing it with BLS Teacher / Teachers & parents
- Supervised students during lunch and recess, ensuring safety and engagement.
- Supported individual student needs through one-on-one assistance and guidance.
- Coordinated with staff to maintain a clean and orderly learning environment.
- Monitored student behavior, providing positive reinforcement and redirection.
- Documented student progress and communicated observations to educators effectively.
- Participated in training sessions to improve skills in student support techniques.
- Offered students personalized educational, behavioral, and emotional support.
- Prepared visual aids, equipment, and classroom displays to foster learning.
- Kept students safe in classroom and outside environments.
Education
Southern High
Santa Rita , GUSome College (No Degree) - Early Childhood Care And Education
Guam Community College
Mangilao , GUSkills
- Microsoft Office
- Document management
- Office organization
- Communication coordination
- Customer service
- Scheduling meetings
- Data entry accuracy
- Inventory management
- File documentation
- Administrative support
- Office supply inventory
- File management
- Inter-office communications
- Quickbooks
- Payroll processing
- Phone reception
- Verbal and written communication
- Digital file management
- Task prioritization
- Inventory purchasing
- Preparing contracts
- Filing experience
- Vendor relations skills
- Spreadsheet management
- Meeting support
- Letter writing
- Document preparation
- Supply ordering
- Communication skills
Timeline
Secretary
James Ji Enterprise, Inc.
08.2025 - Current
Teacher's Assistant
Guam Department of Education
08.2021 - 03.2022
School Aide One /One to one (Para Educator)
Guam Department of Education
08.2017 - 04.2019
Southern High
Some College (No Degree) - Early Childhood Care And Education
Guam Community College