CONILYN MANIBUSAN
MALOJLOJ,GUAM
Summary
To obtain a position that provides me the opportunity to reach my full potential professionally and to utilize my knowledge, training, abilities and years of experience towards career advancement in a professional organization. I am also looking to establish long term employment in a friendly, successful team and environment.
Overview
6
6
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
GUAM SOLID WASTE AUTHORITY
01.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handle customer inquiries and suggestions courteously and professionally.
- Assist with incoming calls, emails, walk-ins and fax to achieve customer satisfaction
- File records of customers form, interactions, comments, complaints through Alpine Rams Pro
- Assisted accounting department with payments, files, and other duties such as setting accounts to active, delinquent, or cancelled
- Ensured all payments are posted to rightful accounts
CUSTOMER SERVICE REPRESENTATIVE
PACIFIC HUMAN RESOURCE SERVICES, ASSIGNED TO GUAM SOLID WASTE
04.2022 - 01.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assist with incoming calls, emails, walk-ins and fax to achieve customer satisfaction
- File records of customers form, interactions, comments, complaints through Alpine Rams Pro
- Assist accounting department with payments, files, and other duties such as setting accounts to active, delinquent, or cancelled
- Ensure all payments are posted to rightful accounts
CUSTOMER SERVICE REPRESENTATIVE
CARSON GUAM CORP
12.2019 - 03.2020
- Communicate and provide customer/clients by phone and email correspondence to inquiries.
- Build and maintain strong and loyal business relationships with customer and vendors by providing prompt and friendly service.
- Maintain customer and transaction records by utilizing Excel, word spreadsheet or company database.
- Issue invoices and credit memos, update customer records, prepare documents, track expenses, filing documents and handle incoming customer calls.
- assist with printing sale schedules, print invoices for delivery drivers, process AR payments, accept payments and handle credits for the return items.
- Correspond with Warehouse to ensure products are in stock, orders are adequately prepared, packaged and ready for delivery.
- fulfill office duties, such as office cleanliness and any other tasks assigned.
BARISTA / CASHIER
THE HIVE GUAM
12.2018 - 04.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Complied with standards for merchandising, stocking and storing product.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
BARISTA / CASHIER
DOLCE FRUTTI
03.2018 - 07.2018
- Perform cash handling functions such as accepting payments and ensure all payments are balance and accurate.
- Balance money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and change is adequate.
- Provide customer service daily by greeting customers and providing advice or recommendation on products.
- Stock merchandise, Conduct inventory, and Maintain clean housekeeping
- Verify invoices to ensure for accountability and accuracy
- Adhering to all food safety regulations and quality controls
SALES ASSOCIATE / CASHIER
SM ISLAND
05.2017 - 08.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Processing payments by totaling purchases, handling checks, cash, debit and credit cards, or other promotional cards and coupons.
- Balance money in cash drawers at beginning and end of shifts to ensure accountability
Education
High School Diploma -
St Jude Christian Acadamey
Florida 10.2022
Skills
- Strong organizational and time management skills
- Excellent customer service skills
- Work well with fellow employees
- The ability to communicate well with others
- Well-organized, flexible and a team player with the ability to learn quickly and apply that knowledge effectively
- Proficient in Microsoft Word, Excel, Power point, etc
- Ability to work in a variety of fields and maintain focus while working individually
- Needs AssessmentEarly Childhood Education
- Early Intervention Training (Autistic, disable)
Timeline
CUSTOMER SERVICE REPRESENTATIVE
GUAM SOLID WASTE AUTHORITY
01.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
PACIFIC HUMAN RESOURCE SERVICES, ASSIGNED TO GUAM SOLID WASTE
04.2022 - 01.2023
CUSTOMER SERVICE REPRESENTATIVE
CARSON GUAM CORP
12.2019 - 03.2020
BARISTA / CASHIER
THE HIVE GUAM
12.2018 - 04.2019
BARISTA / CASHIER
DOLCE FRUTTI
03.2018 - 07.2018
SALES ASSOCIATE / CASHIER
SM ISLAND
05.2017 - 08.2017
High School Diploma -
St Jude Christian Acadamey
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