Summary
Overview
Work History
Education
Skills
Timeline
Student Athlete
Generic

Cyerra Lauron

Summary

Dynamic Hostess Manager at Crust Pizzeria Napoletana, adept at enhancing guest relations and brand representation. Successfully improved customer satisfaction through effective complaint resolution and team training. Skilled in multitasking and food safety compliance, fostering a collaborative environment that elevated service quality and strengthened guest loyalty.

Personable and organized with natural ability to create welcoming environments and manage diverse teams. Knowledge of customer service and hospitality, combined with strong skills in conflict resolution and scheduling. Dedicated to enhancing guest experiences and ensuring seamless operations.

Developed skills in managing teams and optimizing guest interactions in high-paced hospitality environment. Transitioning to new field, seeking to leverage strengths in leadership and customer relations. Focused on creating positive and efficient operational outcomes.

Overview

1
1
year of professional experience

Work History

Hostess Manager

Crust Pizzeria Napoletana - Guam Pizza & Pasta Restaurant
12.2023 - 12.2024


  • Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
  • Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment.
  • Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
  • Addressed customer concerns promptly and professionally, resolving issues to maintain high levels of satisfaction.
  • Collaborated with management team to plan and execute special events, enhancing restaurant's reputation and guest loyalty.
  • Analyzed customer feedback to identify areas for improvement, leading to targeted enhancements in service and ambiance.
  • Trained new hostesses in customer service excellence, improving team performance and guest experience.
  • Managed guest complaints with professionalism and empathy, often turning negative experiences into positive outcomes.
  • Trained workers in service policies, safety requirements and specifics of activities.
  • Fostered a positive work atmosphere, promoting open communication between staff and management.

Education

No Degree - Psychology

Seattle University
Seattle, Washington
06-2028

Skills

  • Brand representation
  • Relationship building
  • Guest relations
  • Customer service
  • Teamwork and collaboration
  • Multitasking
  • Sales promotion
  • Food safety compliance

Timeline

Hostess Manager

Crust Pizzeria Napoletana - Guam Pizza & Pasta Restaurant
12.2023 - 12.2024

No Degree - Psychology

Seattle University

Student Athlete

Dedicated and competitive student-athlete with four years of indoor volleyball experience and strong skills in beach volleyball, including winning a senior-year beach volleyball championship alongside my partner. Earned varsity starter status at Harvest Christian Academy as a sophomore and was awarded a merit scholarship to transfer to St. John’s School for senior year. Recognized as an IIAAG First Team setter in junior year and a Second Team setter in senior year. Competed at the national level in Las Vegas and helped lead my team to a 3rd place regional finish in indoor volleyball during senior year. Developed strong leadership, teamwork, communication, and time management skills through balancing rigorous academics and high-level athletics. Equipped with a goal-oriented mindset and the ability to perform under pressure, these skills translate directly to success in sales environments.

Cyerra Lauron