Cynthia Baldwin

Collection Department -

• Handle cash, checks and credit cards
• Deliver exceptional customer service on collection calls and maintain calm and professional demeanor.
• Achieve performance goals on a consistent basis.
• Resolve customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
• Collect on delinquent accounts to reduce overdue balances.
• Develop strong relationships with customers to foster timely payments and account resolution.
• Document customer payment interactions and account statuses for future reference.
• Collaborate with other departments to verify customer compliance with payment plans.
• Respond to customer inquiries and provided detailed account information.
• Enter client details and note into system for interdepartmental access and review.
• Work with customer to create debt repayment plan based on current financial condition.

Vehicle Registration -

• Vehicle Renewals
• Vehicle Transfers
• New Registrations
• Issuance of Vehicle Plates & Stickers
• Issuance of Placards (Handicap)
• Issuance of Temporary Vehicle Permits

Driver's License -

• Processed Driver's License Credentials (Permits/Learners/Intermediate Drivers License/Full Drivers License/Chauffeurs/Motorcycles)- New, Renewals, and Real IDs
• Processed Guam IDs
• Knowledge of Valid ID Cloud System and AS400
• Card Issuance
• Online Processing
• Crowd Control

EDP Branch -

• Process Taxpayers Filed Returns

Director's Office -

• Open Mail Stamp and Sort
• Data Entry for Checks coming in the mail
• Greet Taxpayers meeting with Director or Deputy Director
• Answer phone calls and forward calls accordingly
• Also trained other employees to do the same
• Fax, Copy and Send emails

• Serving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
• Answering the switchboard, screening and forwarding calls
• Receiving and sorting mail from deliveries and couriers
• Having a professional attitude and appearance
• Responsible for delivering and picking up checks and documents for private offices, post office, AGs office, USCIS, GovGuam Agencies and individuals
• Also recorded documents at Land Management, did all Clearances for businesses for our clients
• Also went to Superior Court, District Court and Supreme Court to file documents daily.

• Maintain an organized and clean area designated to ensure the safety and efficient place for shoppers and Associates
• Greeted and conversed with customers and Associates with a professional manner at all times
• Assist customers with any merchandise questions
• Trained with company generated register program
• Answer and respond to customer service calls promptly
• Constantly working in the best interest of the company to maintain a reputation of their brand
• Maintain and adhere to professional dress code
• Keep customer information confidential such as credit card and merchandise
• Adhere to all Company policies regarding mark out of stock, cash, check, card charges, refunds, voids and offline procedures
• Maximize productivity in set working hours.

• Supervisor: Rose Owens 647-7680
• Count cash sales from the previous day and enter into the computer
• Prepare cash for the cashiers for the current day and put them in the registers
• Balance the safe daily
• Verify the deposit to go to the bank
• Order money for the store biweekly
• Maintain paperwork and reports for the store
• Also started cross training to cover for Front End Supervisor.

• Supervisor: Zara Charfauros Phone: (671) 647-7677
• Duties include unloading and unpacking deliveries of merchandise, organizing merchandise in the stockroom, stocking shelves on the sales floor and breaking down boxes for compacting.

• Serving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
• Answering the switchboard, screening and forwarding incoming calls
• Receiving and sorting daily mail/deliveries/couriers
• Have a professional customer service attitude and appearance.

• Supervisor: OfficeTeam, Derek Daniels Phone: (520) 584-3490
• Supervisor: Intermountain Armida Miranda Phone: (520) 721-1887
• List of systems used: HMS/AHCCS/Cenpatico/United Healthcare/Evolv
• Examine data and create reports based on specific parameters
• Knowledge of computer software
• Manage database and audit data input
• Knowledge of revenue cycle processes, medical billing, Medicaid and Medicare claims data
• Proof personal information on reports, internal database and all external medical databases for accuracy
• Input claims into database as well as other live systems including Cenpatico and United Healthcare
• Fax, Scan, Copy and Download into database sensitive documents.

• Supervisor: Lino Carrasco III Phone:(520) 531-8967
• Greet patients and visitors to the clinic in a prompt, courteous and professional manner
• Check in patients and informs clinical staff of patient arrival
• Provide and explain paperwork for the patient to complete prior to examination
• Collect, proof for completeness, and file patient forms
• Collect co-paysand balances; provide receipt
• Answer, screen, and respond to routine questions, route to appropriate personnel, or take thorough messages
• Page clinic personnel as appropriate
• Communicate messages in an accurate and timely manner according to procedures
• Check patients out after examination
• Schedule returning appointments in accordance with physician and/or office guidelines
• Provide patients with appointment details such as time, location, directions, instruction sheets, and other details
• Record patient cancellations and missed appointments; reschedules appointments
• Notify appropriate staff of the cancellation and make note in patient chart
• Adhere to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient's records.

• Administrative Assistant to the President of AZ Oncology (Dr
• Joseph Buscema) & Director, Practice & Clinical Operations (Roberta Kafora, RN, MSN, OCN) Phone: (520) 886-0206
• Book meetings, conference calls and travel, take meeting minutes, write reports, prepare correspondence and prioritize items that need attention, manage expense report, reconciling credit card statements and submit billing information
• Printed out presentations and put together for State meetings, order office supplies, schedule lunches with potential drug and pharmacy reps.

• Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments
• Receive payment and record receipts for services
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
• Transmit information or documents to customers, using computer, mail, or facsimile machine
• Schedule appointments, and maintain and update appointment calendars
• Provide information about establishment such as location of departments or offices, employees within the organization, or services provided.

• Phone Skills, Recruiting, Interviewing Skills, People Skills, Supports Diversity, Employment Law, Results Driven, Professionalism, Organization, Project Management, Judgment
• Phone screen potential future employees after researching through many resume and online applications.

• Supervisor: Luigia Paties Phone: 011-39-0434-388811
• Sell a variety of specialized merchandise to customers using salesmanship and courtesy of services as a customer services representative
• Perform lead functions and assigned to more than one selling centers (Rover)
• Operate a cash register and other sales related equipment; balance daily financial transactions
• Process deferred payment plan, credit card, and dishonored check transactions
• Practice loss prevention procedures and performed other related retail duties as required
• Progress from non-specialized sales duties to specialized product expertise
• Also, process Western Union transactions for customers
• Noted for personal service, concern for customers, amiable disposition and knowledge of AAFES/Retail Policies and business procedures.

• Supervisor: Antonietta Quattrin Phone: 011-39-0434-388811
• Responsible for the administration, processing and documentation of accounting/business transactions, process layaways, approve refunds/adjustments/voids, distribution/transportation documents/functions, etc.) and various automated systems and manual procedures
• Maintain accountability for all money received
• Maintain required files, provide guidance, assistance and training to others.

• Supervisor: Patricia Ariano Phone: 011-39-0434-388811
• Responsible for the administration, processing and documentation of accounting/business transactions (including a variety of services such as cash checks, accept credit cards and cash for payments, process western union money transactions and run western union reports, receive/verify daily cash receipts, issue change funds, prepare daily bank deposits (for main store as well as concessionaires and food court), process layaways, approve refunds/adjustments/voids, distribution/transportation documents/functions, etc.) and various automated systems and manual procedures
• Maintain accountability for all money assigned, including petty cash funds and balancing of the vault, comply and maintain statistical data and perform required research
• Maintain required files, provide guidance, assistance and training to others
• Noted for reliability, neatness, competence; knowledge of various accounting systems and procedures; ability to instruct, provide assistance and enhance the productivity of others; well groomed, courteous and friendly.

• Supervisor: Sophia Sanchez, Tim Roberts, Melinda Swavely, Seth Forman Phone: (671) 646-1222
• Immigration work to obtain visas, work permits and travel documents for H-2B and H-1B workers to work in the U.S
• Prepare notebooks for attorneys to use for depositions, perform computerized research to obtain and gather case relevant data and materials, manage incoming and outgoing correspondence, assist with organization and completion of major projects within my department as well as outside my department, prepare mass correspondence, typing and proofreading documents, filing, stuffing envelopes, experienced with WordPerfect, Microsoft Office, and Windows and Windows Outlook, and detail-oriented.

• Supervisor: Joyce James Phone: (214) 521-3605
• Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software
• Answer phone calls and direct calls to appropriate parties or take messages
• Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors
• Attend meetings to record minutes
• Greet visitors and determine whether they should be given access to specific individuals
• Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution
• Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
• File and retrieve corporate documents, records, and reports
• Open, sort, and distribute incoming correspondence, including faxes and email
• Make travel arrangements for attorneys
• Work with newspapers all over the US to place ads to find coworkers for our clients.

• Supervisor: Becky Halloran
• Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments
• Receive payment and record receipts for services
• Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
• Hear and resolve complaints from customers and public
• File and maintain records
• Transmit information or documents to customers, using computer, mail, or facsimile machine
• Schedule appointments, and maintain and update appointment calendars
• Analyze data to determine answers to questions from customers or members of the public
• Provide information about establishment such as location of departments or offices, employees within the organization, or services provided.

• Handle cash flow, direct contact with customers and merchants depositing and withdrawing funds, handle: cashiers checks, money orders and transfers.