Daniel Alfredo Soto Corzo

Led safety operations for the filter press and cooling tower project at Coca-Cola, managing permits and ensuring personnel safety. After project completion, transitioned to administrative and field roles, identifying improvement opportunities and optimizing processes.

• Inspected worksites, practices, and gear for compliance with established safety standards.
• Recognized, documented, and advised on removal of hazards.
• Improved workplace safety by conducting thorough risk assessments and implementing necessary control measures.

Provided customer support for Monday.com, assisting users with inquiries and troubleshooting issues. Initially worked in the Core team, later transitioning to the Automation team, where I provided specialized assistance and explored automation solutions.

• Improved first call resolution rates with thorough product knowledge and efficient problem-solving skills.
• Handled challenging situations with empathy and patience, demonstrating a commitment to customer satisfaction at all times.
• Investigated customer complaints and escalated issues to address critical requests.