Danielle R. Luces
Barrigada,GU
Summary
Dynamic professional with expertise in healthcare and hospitality sectors. Experienced Patient Educator with a strong focus on effective health communication and care coordination. Proven ability to create engaging marketing content and manage promotions as a Bartender and Social Media Manager. Strong interpersonal skills and a commitment to delivering high-quality service in diverse environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender/Content & Social Media Manager
Player's Bar Guam
Hagatna, GU
05.2024 - Current
- Developed engaging content for local businesses and social media platforms.
- Collaborated with marketing team to design targeted advertisements on Facebook and Instagram.
- Crafted classic and signature cocktails in high-pressure environment.
- Upsold premium spirits to enhance nightly sales and promote drink specials.
- Maintained cleanliness of bar area in compliance with health standards.
- Managed inventory, restocked supplies, and coordinated vendor relations.
- Handled cash and credit transactions, balancing register at shift's end.
- Trained new bartenders on house recipes and customer service protocols.
- Developed good working relationships with fellow employees through effective communication.
- Resolved customer complaints in a professional manner.
Patient Educator
Guam Regional Medical City
Dededo, GU
10.2022 - Current
- Collaborated with healthcare providers to identify patient education needs and resources.
- Utilized diverse teaching methods to address varied learning preferences of patients and families.
- Evaluated patient understanding and modified educational strategies for improved outcomes.
- Participated in quality improvement initiatives to enhance overall patient education effectiveness.
- Assessed comprehension of health conditions and adjusted educational strategies accordingly.
- Maintained accurate records of patient encounters, including assessments and interventions.
- Engaged in community outreach programs to promote awareness of health issues and services.
- Created and distributed accessible educational materials, including brochures and digital content.
Operations Manager/ Social media
The Coconut Tree Co.
Hagåtña, GU
12.2019 - 05.2022
- Spearheaded company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
Client Service Associate
Clear Channel Outdoor
Barrigada, GU
01.2017 - 12.2019
- Oversaw address of customer requests for friendly, knowledgeable service and support.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Installation of Tension Fabric Displays in coordination with seasonal promotions of brands.
Education
Physical therapy aide -
Guam Marianas Training Center
Anigua, GU05.2020
High School diploma -
Academy of Our Lady of Guam
Hagåtña, GU05.2019
Some College (No Degree) - Health science
University of Guam
Mangilao, GUSkills
- Communication skills
- New hire training
- Time management
- Document review
- Microsoft Word
- Social media marketing
- Customer service
- Content creation
- Team collaboration
Certification
- Certified Diabetes Self Management Educator (PCDC)
- Certified Physical Therapy Aide (AMCA)
- Certified in Adult, Child and Baby First Aid/CPR/AED
Timeline
Bartender/Content & Social Media Manager
Player's Bar Guam
05.2024 - Current
Patient Educator
Guam Regional Medical City
10.2022 - Current
Operations Manager/ Social media
The Coconut Tree Co.
12.2019 - 05.2022
Client Service Associate
Clear Channel Outdoor
01.2017 - 12.2019
Physical therapy aide -
Guam Marianas Training Center
High School diploma -
Academy of Our Lady of Guam
Some College (No Degree) - Health science
University of Guam
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