Darlene Ponio
Dededo,Guam
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
General Manager
U.S Patriot Tactical
Yigo, Guam
01.2020 - 05.2023
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Trained employees on duties, policies and procedures.
- Tracked monthly sales to generate reports for business development planning.
Shift Leader
U.S Patriot Tactical
Yigo, Guam
01.2019 - 01.2020
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Assisted in training new employees on shift operations.
- Scheduled team members for shifts based on business needs and customer demand.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Supervised and led employees to maintain productivity and customer service levels.
Sales Associate
U.S Patriot Tactical
Yigo, Guam
01.2018 - 12.2018
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
High School Diploma -
Simon Sanchez High School
Yigo, Guam06-2005
Skills
- Operations Oversight
- Staff Supervision
- Schedule Management
- Advertising and marketing
- Operations Monitoring
- Sales proficiency
- Work Delegation
- Conflict Resolution
- Payment Processing
- Inventory Control
- Product Sales
- Customer Needs Assessment
- Positive and professional
Timeline
General Manager
U.S Patriot Tactical
01.2020 - 05.2023
Shift Leader
U.S Patriot Tactical
01.2019 - 01.2020
Sales Associate
U.S Patriot Tactical
01.2018 - 12.2018
High School Diploma -
Simon Sanchez High School
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