Darsy Leones

Utility Officer, Human Resources Management 09/2018 ~ 11/2019

Operations Officer, Branch Administration 05/30/06 ~ 05/08/ 2015

• Supervise staff of 8 - 10
• Prepare and manage staff schedule, Manage overtime and prepare for management approval for submission for payroll
• Perform staff evaluations and conduct employee discussion reports based on performance
• Prepare staff requisition based on the needs of the department
• Assist in interview process of potential candidates for the department
• Operation of cash box
• Cash handling and Vault balancing
• Assist customers with any account inquiry and/ or transaction
• Create and maintain filing system
• Verify and execute data entry of customer personal information for opening of new accounts while complying with the policy and regulations
• Maintain strict confidentiality for all information given by both internal and external customers
• Prepare month end operations and marketing report
• Receive and respond to correspondences via mail, email and fax.
• Review and underwrite loan applications for decision
• Handle customer complaints or disputes in branch and over the phone
• Establish and maintain high quality and lasting relationship with the internal and external customers
• Promote, Cross sell and cross solve products and services
• Lobby manage – assure branch operations runs accordingly
• Maintain and update appointment calendar – for scheduled appointments and walk-in customers
• Assure that all customer are serviced accordingly
• Prepare requests and oversee supply requisitions for the department’s operations
• Verify and certify fixed assets
• Support and mentor colleagues in assigned areas
• Assist and support other branches or departments if the need arises
• Attend meetings on behalf of the departments and disperse pertinent information to the team accordingly
• Call Center Officer
• Automated Teller Machine (ATM) servicing – Balancing, troubleshooting, assisting customers as a self service channel.

• Process daily settlements for all credit card types
• Review and process daily reconciliation reports
• Prepare numerous monthly and quarterly reports required by Management
• Process monthly billings for all Card types and Merchant Services
• Process incoming vendor invoices and route to proper individuals
• Retrieve and prepare Credit Life reports and process remittance
• Prepare entries to general ledger accounts, as required
• Verify and certify fixed assets
• Prepare equipment dispositions and transfers

• Greet and assist members/ customers
• Receive and process payments
• Assist members with complaints, inquiries of coverage and billing matters
• Assist members and providers with eligibility inquiries
• Coordinate members appointments for services needed
• Correspond with members through mail, email and fax
• Completed HIPAA training upon onboarding

• Coordination of banquet functions – assisting guest with event planning and booking
• Production of restaurant menus provided by the chef
• Prepare end of the month sales summary reports for restaurants and banquet functions
• Inventory and par stock for food and beverage department
• Communication Skills Training Certificate
• Employee of the month for July 2005

• Office Assistant
• Schedule meetings for management
• Media buyer for companies such as MidPac, Pepsi and Calvo Ent to name a few
• Assisted in the planning of several events including
• Pleasure Island Street Carnival
• Pleasure Island Dancefest
• Liberation Carnival
• Several concerts
• Supervised facility planning
• Vendor coordination for 30 ~ 40 vendors per event
• Entertainment scheduling for bands, clowns and other entertainers