DEBORA SAMAYOA

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level marketing position. Ready to help team achieve company goals.

Forward-thinking Operations Specialist bringing 4 years of expertise in Artificial Intelligence for Digital Marketing and social networks sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Copywriting and Video or Images editors.

• To apply my business and administration skills in order to achieve the highest quality standards on all processes at my job.
• Use all the knowledge about human resources, public relations, sales, collections, customer service, technical support, and English. All of them applied to the different areas of service that my position may require.
• Make sure to place on practice my develop skills like Skip tracing, administration, Microsoft Office, internet navigation and handling, Pedagogy, didactic, teaching techniques and methods. In order to develop, grow and company success.

• Gabriel Felipe Mendez, 5717-6271
• Sandy de Lima, 4099-7297
• Licda. Sheny Puluc, 5630-8075

• 24/7 Intouch GUATEMALA, 11/01/23, 01/01/24, Customer service rep, General questions resolution Locations guidance Online account creation walk throw Order tracking Refund processing Warranty and return policies and resolutions.
• ALLIED GLOBAL GUATEMALA, 09/01/21, 10/01/22, Sales and customer support, Hotels booking. Troubleshoot with online user and website. Guidance in the entire process for online account application and user creations. Provide resolution for reservation cases, claims and cancelations.
• 24-7 intouch GUATEMALA, 02/01/19, 01/01/20, Customer service, support, and repairs. Intern TL due to high season., Customer service about store places and placing orders, or respond to related questions by phone and emails. Troubleshoot watches and remote app, as well as ordering issues. Guidance in the entire process for repairs and warranty coverage Provide resolution for warranty situations and decide if this is applicable for the warranty to be honored. Provide the resolution to cases out of the common or best-case scenarios providing the best outcome with the correct brand voice and judgment. Provide coaching and smart action plans to the agents to improve performance. Follow up of attendance and hours completion. Be aware and responsive to review the real time flow of calls making sure that no missing calls, long holds, acw or adherence issues happening on the floor, in order to comply with the required KPI's. Provide the necessary support in agents requests related to services, vacations, medical paperwork, swaps, etc. Review the final payroll and make sure the hours report is properly done and matching the real hours worked by agents. Maintain production level according to the KPI's and provide real time reporting about any emergent situation happening and solutions provided to them.
• WORLD CONNECTION GUATEMALA, 01/01/18, 01/01/19, Sales representative., Customer service about store places and book appointments Troubleshoot appointments issues between the landlords and the buyers Last-minute automatic appointment how to and close sales
• EGS GUATEMALA, 11/01/16, 12/01/17, Sales/Saves representative., Customer service about satellite radio Present customer unique benefits on the service Assure loyalty rebuild Fix, monitor and close sales Technical troubleshooting of the signal and remote programming of satellite receivers
• TELUS GUATEMALA, 06/01/15, 10/01/16, Technical support, Billing, retentions, sales and customer services representative., Technical evaluation of membership status, networks, and websites services Tickets 'creation for further review of access and connectivity for more than 27 different websites. Customer service-oriented to website handling, membership benefits, and services policies Braking of billing charges and manage of necessary credits or adjustments to correct bills. Sales and application of new sales promotions Consumers 'retention when cancelation risk and handling of angry or unsatisfied customers.
• C3 GUATEMALA, 02/01/14, 06/01/15, Sales representative., Customer service about flies and prices to close sales Trip advisor to provide bundle options that suit the customer needs and likes for them trips Educate customers about best practices and requirements for the bundles and trip benefits to apply.
• EGS GUATEMALA, 05/01/12, 02/01/13, Technical support, Billing, collections and customer services representative., Technical evaluation on electronic devices, networks and shipping services Customer service about cellular communications and services policies and procedures Braking of billing charges and manage of necessary credits or adjustments to correct bills. New promotions Sales and manage orders, tracking, and activations for new devices on accounts.
• 24/7 CUSTOMER GUATEMALA, 01/01/11, 01/01/12, Billing, collections and customer services representative., Customer service about credit card benefits and policies Collections Educate customers about billing and credit card uses.
• ALLIED GLOBAL GUATEMALA, 07/01/09, 05/01/10, Technical support, sales and customer service representative., Logistic and handling of guaranty replacement requests, packages mail via FEDEX y USPS portal. Tracking and control of delivered packages through the FEDEX y USPS portal. Provide instructions and programming steps to specific mobile device models. Telecommunication and connectivity sales. Remote Activation and Setting for GSM and CDMA Technology Programing and handling for packages about remote solutions. Customer assistance on creation and leveling cases. Satellite handling and programming of Wi-Fi services.
• PALABRA MIEL INTERNATIONAL.MINISTRIES, 01/01/13, 12/01/15, Responsible for implementation of "draft subscription and editing books ", Monitoring and review texts editing approval.
• GENPACT GUATEMALA, 12/01/06, 06/01/09, Developer service, GE skip, Skip Tracing people. Stroke of strategic plans to reach goals. Review and increase of existing databases. Work Distribution to different areas and departments. Management for tracking systems and search engines.
• GENPACT GUATEMALA, Partner service agent, RC collections., Collections services by phone. Customers 'data updates. Analysis and accounts projection. Analysis and payment plans granting.
• GENPACT GUATEMALA, Graduated participant from the program "Hr Catalyst" for human resource management., Social assistance projects development. Organization and logistics for employee's activities. Support to recruitment area. CV labeling Quality filters for hiring. Telephone interviews for recruitment candidates. Personal Interview. Reporting management for team leads. Special cases management and solutions.
• CHRISTIAN BILINGUAL SCHOOL EDEN's GARDEN, 01/01/10, 08/01/10, Acting Spelling teacher, Practical classes to students of the secondary level Pronunciation and Writing Workshops Reading and translate workshops All activities are done entirely in the English language.
• ELIM CHRISTIAN SCHOOL, 01/01/09, 11/01/09, English Language Teacher, day morning and evening., Provide the initial English basics in the kinder garden and pre-school. Taught the course on vocabulary and grammar, at the elementary school level. Taught the course on social English, at the secondary school level. Taught the course on business English I and II, on bachelor level.
• PALABRA-MIEL RADIO 1210 A. M., 08/01/06, 12/01/08, voluntary Collaborator as announcer-conductor on live programs, Support several recordings in screenwriting at different programs Recording, Editing, and music scores for segments for programs announcer- driver in the newscast Noti-MI EL announcer driver in the Sunday program "AFTER thee" announcer driver in the youth program "MORE THAN conquerors" The announcer of recordings as Ads, Spot, biographies, narratives, official releases and more. Live announcer for segments of Flash informative, separation of segments for programs, interviews, special programs for the promotion of national and international events and more. Recording, Editing, and music scores for announcements, cribs, ids, RadioTheater, stories and more. Development of scripts for the programs: Noti-honey, MORE THAN conquerors, IN AFTER thee AND BY serving him with joy.
• CENTRAL WORLDWIDE OFFICE MI-EL INTERNATIONAL MINISTRIES, 04/01/07, 12/01/07, Management Assistant, Organization of events and conventions. Sending and receiving correspondence to embassies. Review, translation, and management of international correspondence. Direct attention to international visitors at the headquarters of the institution. Handling of collections, inventory, and purchases. Organization and takes to reviews and files of general meetings of Council.
• CENTRAL WORLDWIDE OFFICE MI-EL INTERNATIONAL MINISTRIES, 01/01/07, 03/01/07, Secretariat Receptionist, Auxiliary for the coordination of events and Advertising Responsible for Bookstore HONEY Telephone Plant Care. Reception and Fax distribution of headquarters at the global level. Attention, distribution and make calls at the global level. Organization and realization of information campaigns and promotional events Auxiliary in the organization of retreats with international headquarters in Guatemala, in the areas of logistics and publicity. Responsible in the area of sales, promotion, decoration, and advertising at the honey bookstore.

• Aura Marina Zelada, 5130-0070
• Ana Gabriela Castillo, 5216-0717
• Gabriela Vasquez, 5859-2360