Dena Rendon
Yona
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Experienced in customer service and communication, significantly improved satisfaction and efficiency while enhancing team morale and fostering teamwork. Results driven and solution oriented. Committed to leveraging these qualities to drive success and contribute to new organizational growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Marine Operations Administrator
Cabras Marine Corporation
01.2012 - 12.2024
- Point on Contact for Company Operations requests both internal and for external customers.
- Optimized resource management by effectively tracking and allocating Maritime equipment - more than 7 tugboats and 4 crew boats, over 60 mariners and contractors, and all required supplies for operations.
- Demonstrated resilience under pressure by consistently performing at a high level despite challenging conditions or unforeseen obstacles.
- Promoted a culture of safety, ensuring strict adherence to guidelines and reducing incidents during training exercises.
- Participated in humanitarian assistance missions, delivering critical aid supplies to disaster-stricken sister communities.
- Led successful missions by implementing strategic planning and effective teamwork.
- Streamlined communication processes for increased efficiency during high-stress operations.
- Enhanced the morale and welfare of mariners through the organization of recreational activities and special events.
- Administered efficient administrative support for daily unit functions including scheduling meetings, processing travel requests, and managing personnel records.
Assistant Manager
Mermaid Tavern Restaurant
01.2010 - 01.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Los Alamitos High School
Los Alamitos, California06-2007
Skills
- Adaptability and resilience
- Discipline and focus
- Operational planning
- Problem-solving
- Integrity and honesty
- Teamwork and collaboration
- Customer Service and strong communication
- Interpersonal Skills and Ability to self manage
- Professional
- Training and development
Accomplishments
2025 President and Board Member with Guam Womens Chamber of Commerce
Board Member with Guam Childrens Museum
Certification
- ISM Internal Auditor
Languages
English
Native language
Spanish
Proficient
C2
Timeline
Marine Operations Administrator
Cabras Marine Corporation
01.2012 - 12.2024
Assistant Manager
Mermaid Tavern Restaurant
01.2010 - 01.2011
- ISM Internal Auditor
High School Diploma -
Los Alamitos High School
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