Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Desiree Cepeda

Dededo

Summary

Accomplished customer satisfaction skills and team performance. Expert in staff management and customer service management, demonstrating a positive attitude and policy enforcement. Skilled in cash handling and employee training, consistently achieving and exceeding operational goals.

Reliable Shift Leader with 16 years in Customer Service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.

Overview

9
years of professional experience

Work History

Payless SuperMarkets Inc. Guam

Shift Supervisor
09.2023 - Current

Job overview

  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Conducted routine inspections to check quality and compliance with established specifications.

Payless SuperMarkets Inc. Guam

Head Cashier
01.2023 - 09.2023

Job overview

  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Assisted customers by answering questions and fulfilling requests.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Led cashiers and associates in providing thoughtful customer service.
  • Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.

McDonald's JCA, LLC. GUAM

Manager
03.2016 - 08.2017

Job overview

  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Education

Guam Community College
Mangilao Village, Guam

No Degree

University Overview

  • Completed Coursework: 0k Fun Run, Walk for Foster kids and Families, 2016.
  • Completed Coursework: John K Lee Scholarship 5K Run, 2017.

Simon Sanchez High School
Yigo Village, Guam

High School Diploma
06-2005

University Overview

  • Member of Junior Recruit Officer Training Core, 2001 to 2005.

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Customer-oriented
  • Policy enforcement
  • Positive attitude
  • Customer service management
  • Sales and upselling

Timeline

Shift Supervisor
Payless SuperMarkets Inc. Guam
09.2023 - Current
Head Cashier
Payless SuperMarkets Inc. Guam
01.2023 - 09.2023
Manager
McDonald's JCA, LLC. GUAM
03.2016 - 08.2017
Guam Community College
No Degree
Simon Sanchez High School
High School Diploma
Desiree Cepeda