Diana Elizabeth Díaz García
Guatemala City
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Conduent Business Services
06.2021 - Current
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Representative
Allied Global Guatemala
07.2020 - 07.2021
English Teacher
Academia Europea, Guatemala
12.2019 - 03.2020
Customer Service Representative
NCO Star Comunications (Alorica)
12.2016 - 07.2019
English Teacher
Centro Educativo Integral “ITZAE”
02.2016 - 07.2016
Education
Elementary School -
Escuela Nacional “Niño Victorioso”
Middle School - undefined
Liceo Canadiense Sur
High School - undefined
Escuela Nacional de Formación Secretarial “ENFOS”
College School - Law
UNIVERSIDAD DE SAN CARLOS DE GUATEMALA
Skills
- Account updating
- Complaint resolution
- Scheduling
- Calm demeanor
- Multitasking and organization
- International sales support
- Creative problem solving
- Conflict resolution
- Product knowledge
- Computer proficiency
- High-energy attitude
Personalreferrals
- Karen García, +502 3289 0101
- Gabriela Alonso, +502 5011-7951
Personal Information
- Age: 27
- Date of Birth: 08/26/97
- Nationality: Guatemalan
- Marital Status: Single
Timeline
Customer Service Representative
Conduent Business Services
06.2021 - Current
Customer Service Representative
Allied Global Guatemala
07.2020 - 07.2021
English Teacher
Academia Europea, Guatemala
12.2019 - 03.2020
Customer Service Representative
NCO Star Comunications (Alorica)
12.2016 - 07.2019
English Teacher
Centro Educativo Integral “ITZAE”
02.2016 - 07.2016
Middle School - undefined
Liceo Canadiense Sur
High School - undefined
Escuela Nacional de Formación Secretarial “ENFOS”
College School - Law
UNIVERSIDAD DE SAN CARLOS DE GUATEMALA
Elementary School -
Escuela Nacional “Niño Victorioso”
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