Diego Valdez

Results-driven Quality Analyst and coaching provider with over six years of experience in improving service quality and operational efficiency in customer service environments. Expertise in quality management, mentoring, and team collaboration fosters a culture of continuous improvement and high performance. Proven ability to develop and implement performance standards that elevate productivity and customer satisfaction. Committed to guiding teams through effective coaching and support, ensuring optimal service delivery and employee retention. Strong foundation in business administration complements a strategic approach to achieving organizational goals.