Diego Alejandro Hernández Chamalé
Technical and Administrative Services
Guatemala
Summary
Diligent Office Worker with multifaceted administrative abilities and proficiency in administrative tasks and Microsoft 365. Handles high work volumes and maintains frequent customer contact with a calm and professional approach. Decisive in managing routine clerical needs and working accurately with minimal oversight to handle files, correspondence, and data entry
Overview
1
1
year of professional experience
2
2
Languages
5
5
years of post-secondary education
Work History
Colaborador Departamento Social
Fondo Para La Vivienda
01.2025 - 04.2025
- Support the follow-up of documentation related to the various processes handled by the Social Department.
- Assist in the review of files for the first disbursement and the creation of their respective code.
- Collaborate in the beneficiary service process via telephone, determining inquiries and the information provided by the unit to improve telephone assistance.
- Support the entry of information for users requesting direct subsidies and follow up on each step within the computer system.
- Collaborate in the review of direct subsidy application files before sending them to socioeconomic studies.
- Assist in the system verification process to ensure that applicants have not previously received a direct subsidy.
- Collaborate in updating the beneficiary database of -FOPAVI-.
- Support field visits scheduled by the Social Department
Colaborador En Unidad De Planificación.
Fondo Para La Vivienda
08.2024 - 12.2024
- Support the creation of flowcharts, Gantt charts, and other diagrams using Microsoft Office and Microsoft Project.
- Design diagrams that allow the systematization of requirements for the coordination of planning requested by the Institutional Planning and Development Unit.
- Develop macros and control dashboards in available programs to enable the authorization of processes required by the Institutional Planning and Development Unit.
- Assist the Administrative Units of -FOPAVI- in the development and implementation of technical and administrative tools.
- Support the creation of matrices and the updating of databases.
- Assist in the review and updating of regulations and administrative manuals for -FOPAVI-.
- Support the periodic verification of the registration of physical and financial progress in the strategic plan of -FOPAVI-.
- Collaborate in the development of the annual operational plan of -FOPAVI-.
Education
Bachelor's Degree in Computer Science -
Liceo Cristiano Roca De Ayuda
Guatemala City, Guatemala 01.2021 - 11.2022
High School Diploma -
Liceo Cristiano Roca De Ayuda
Guatemala City, Guatemala 01.2018 - 11.2020
Skills
Scheduling and planning
Document management
Basic accounting
Report preparation
Data entry
Customer service
Mail handling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)
Timeline
Colaborador Departamento Social
Fondo Para La Vivienda
01.2025 - 04.2025
Colaborador En Unidad De Planificación.
Fondo Para La Vivienda
08.2024 - 12.2024
Bachelor's Degree in Computer Science -
Liceo Cristiano Roca De Ayuda
01.2021 - 11.2022
High School Diploma -
Liceo Cristiano Roca De Ayuda
01.2018 - 11.2020