Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Dominique Babauta

Hagatna,GU

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Looking to utilize my training and skills while making a significant contribution to the company.

Overview

5
5
years of professional experience

Work History

Patient Service Representative

International Health Providers
Dededo, GU
02.2024 - Current
  • Provided customer service by answering patient questions and addressing concerns.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Maintained a clean and organized reception area.
  • Answered incoming calls in a professional manner.
  • Inputted patient demographic data into electronic health record system.
  • Scanned documents into electronic health record system as needed.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.

Customer Service Representative

IT&E
Dededo, GU
10.2021 - 12.2022
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Set up and activated customer accounts.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Educated customers on special pricing opportunities and company offerings.

Passenger Service Agent

Menzies Aviation
Tamuning , GU
01.2019 - 09.2019
  • Checked in passengers, assigned seats, and issued boarding passes.
  • Verified identification of passengers for security purposes.
  • Weighed luggage and collected fees for excess baggage.
  • Ensured all safety protocols were followed during the check-in process.
  • Performed pre-flight inspections on aircrafts prior to departure.
  • Communicated effectively with other departments including maintenance staff, cargo handlers.
  • Prepared reports detailing daily activities including number of boarded passengers and revenue generated.
  • Carried and operated radio or pager to communicate with airport personnel.
  • Printed itineraries and tickets for average of 70-100 passengers each day.

Education

High School Diploma -

Tiyan High School
Tiyan, Guam
06-2016

Skills

  • Time Management
  • Planning
  • Problem Solving
  • Adaptability
  • Organization
  • Customer Service

References

  • Kiana Aquino

Occupation: LAD Collector

Employer: Bank Of Guam

Relation: Former Co Worker

Contact: 671-777-5142

  • Alyssa Sablan

Occupation: Sales Representative

Employer: Deesoni's 

Relation: Former Classmate

Contact: 671-487-4606

Timeline

Patient Service Representative

International Health Providers
02.2024 - Current

Customer Service Representative

IT&E
10.2021 - 12.2022

Passenger Service Agent

Menzies Aviation
01.2019 - 09.2019

High School Diploma -

Tiyan High School

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Dominique Babauta