Doris Celina Brown
Santa Rita
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and rel Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Plato's Closet
01.2023 - 08.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Shipment Processor
DHL Express
06.2020 - 11.2022
- Streamlined shipment processing by implementing efficient sorting and labeling techniques.
- Reduced shipment errors by meticulously checking and verifying all package contents against invoices.
- Enhanced customer satisfaction with timely and accurate shipment deliveries, demonstrating strong attention to detail.
- Enhanced security measures by conducting thorough inspections and identifying potential vulnerabilities.
- Improved safety standards for the facility by implementing comprehensive inspection protocols.
- Streamlined security processes with meticulous attention to detail, resulting in a more efficient operation.
Security Dispatcher
J&J Comalapa Services
06.2018 - 03.2020
- Enhanced security response times by efficiently dispatching officers to incidents and alarms.
- Reduced false alarms by accurately verifying alarm activations through CCTV monitoring and communication with site personnel.
- Maintained accurate records of dispatched calls, ensuring timely follow-up on pending issues and seamless shift transitions.
- Improved communication between security teams by implementing a standardized radio protocol for incident reporting.
- Coordinated scheduled maintenance checks for security equipment, ensuring optimal functionality during critical moments.
- Provided superior customer service by addressing client concerns promptly and professionally, maintaining positive relationships with clients.
Customer Service Representative
Concentrix
02.2018 - 06.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled customer inquiries and suggestions courteously and professionally.
Cargo Agent
American Airlines
09.2014 - 02.2018
- Improved cargo processing efficiency by streamlining documentation and communication procedures.
- Enhanced customer satisfaction by providing timely updates on shipment statuses and addressing concerns promptly.
- Reduced errors in cargo handling through diligent inspection and verification of shipment details.
- Maintained a high level of accuracy in data entry, ensuring all relevant information was captured in the system.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service delivery.
Education
High School Diploma -
Instituto Cultural Miguel De Cervantes
San Salvador, El Salvador 11.2002
Skills
- Customer rapport
- Operations Management
- Task Delegation
- Recruiting and interviewing
- Product and service knowledge
- Daily reports
- Access Control
Languages
Spanish
Native language
English
Intermediate
B1
Timeline
Assistant Manager
Plato's Closet
01.2023 - 08.2023
Shipment Processor
DHL Express
06.2020 - 11.2022
Security Dispatcher
J&J Comalapa Services
06.2018 - 03.2020
Customer Service Representative
Concentrix
02.2018 - 06.2018
Cargo Agent
American Airlines
09.2014 - 02.2018
High School Diploma -
Instituto Cultural Miguel De Cervantes
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