Dota Ezra
Tamuning,Guam
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Court Interpreter
Self- employed
Yigo, Guam
05.2019 - Current
- Maintained confidentiality of sensitive information obtained through interpreting sessions.
- Adhered to ethical codes protecting information confidentiality.
- Interpreted court proceedings accurately and precisely from Chuukese to English, and vice versa.
- Attended meetings with clients to explain the language of court documents.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Observed courtroom etiquette while providing interpreting services.
- Identified and resolved conflicts in translation or interpretation of words or concepts.
- Collaborated with court personnel to ensure accurate understanding of proceedings and documentation.
- Provided simultaneous interpretation services in criminal, civil, and family law cases.
- Assisted judges in preparing decisions based on translated evidence provided by witnesses or defendants.
- Facilitated communication between non-English speaking parties involved in litigation process.
- Translated documents such as legal forms, pleadings, motions, orders, judgments and other related documents.
- Translated spoken words simultaneously orally or using hand signs, maintaining message content and style.
- Explained technical terms used in court proceedings to help parties understand their rights and responsibilities.
- Used electronic listening system to listen to speakers' statements, determine meanings and prepare translations.
- Read legal documents, scientific articles or news reports and rewrote into specified language.
Room Service Attendant
Wyndam
Tumon Height, Guam
01.2017 - 12.2018
- Maintained cleanliness of work area throughout shift including counters and tables.
- Resolved any customer complaints quickly and efficiently in order to maintain high levels of satisfaction.
- Inspected furniture for damage or stains in between guest stays.
- Attended regular training sessions conducted by supervisors on topics related to hospitality industry standards.
- Responded quickly to guest requests for additional items or services within scope of service offered by the hotel.
- Demonstrated excellent customer service skills when interacting with guests throughout their stay.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Followed safety procedures while handling cleaning products and operating equipment like vacuum cleaners.
- Adhered strictly to health regulations regarding sanitation practices in accordance with OSHA guidelines.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Swept and damp-mopped private stairways and hallways.
- Inspected vacant rooms for repairs or renovations needed before assigning them to new guests.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Communicated with maintenance team on damages to repair.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Interacted pleasantly with clients and guests when performing daily duties.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Ensured that all appliances were in proper working order by testing them regularly.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Managed linen cart by keeping neat and organized.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Organized supplies for use based on expected customer needs.
- Cleaned and returned vacant rooms to occupant-ready status.
- Inspected rooms for safety hazards and working conditions of equipment to report repair needs to maintenance team.
- Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
- Checked for damage to walls or furniture and reported any issues to the supervisor.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Vacuumed, dusted and polished furniture in common areas, hallways and waiting areas at elevators.
- Swept hallways, lobbies, stairwells, elevators, restaurants, lounges and other public areas as needed.
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
- Reported lost-and-found items promptly to the supervisor or manager on duty.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Locked guest rooms after performing housekeeping services and maintained complete security.
- Communicated with customers about requests for additional supplies or cleaning services.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Prepared checklists for daily assignments ensuring that all tasks have been completed correctly.
- Delivered items requested by guests such as extra pillows or blankets in a timely manner.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Folded laundry items such as sheets and towels according to established standards.
- Greeted guests warmly upon arrival at the hotel and provided assistance with luggage when necessary.
- Responded quickly to guest inquiries and delivered linens and personal care items upon request.
- Stocked linen closets with fresh supplies of sheets, towels and other linens as required.
- Replenished each guest room with water glasses, toiletries and paper products.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Delivered extra linens, paper products and toiletries to guests.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked effectively in team environments to make the workplace more productive.
Dispatcher
Roadside Towing
Harmon, Guam
05.2013 - 12.2016
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Oversaw communications within assigned territories.
- Tracked changes in computer system to keep records current and accurate.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Verified driver credentials prior to assigning them a route or task.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Relayed work orders, messages or information using telephones or two-way radios.
- Scheduled loads according to priority and available equipment.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Advised personnel about accidents, weather conditions or other hazards.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Managed daily delivery and work schedules to maximize coverage.
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Documented services performed, operations information, and dispatch details in system.
- Arranged for repairs to restore service and schedules.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Received and dispatched calls for emergency services.
- Kept detailed and updated records of calls in physical and electronic databases.
- Assigned drivers to appropriate routes based on customer needs.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Updated records of driver locations, delays, and cancellations.
- Resolved customer complaints related to service issues or delays.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Dispatched drivers to meet daily delivery needs for company customers.
- Recorded results of service calls to create report summaries for senior management.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Analyzed operational data to identify trends and areas for improvement.
- Maintained logs of all incoming calls and assigned tasks.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Identified locations and needs of callers to accurately send assistance.
- Prepared daily work and run schedules.
- Monitored changes in delivery schedule and communicated changes to customers.
- Addressed questions, problems or requests for service or equipment.
- Provided timely updates to customers regarding their orders or requests.
- Recorded and maintained files or records of customer requests, work or services performed.
- Developed strategies for improving efficiency within the dispatch department.
- Answered customer requests with information about product availability, shipping information and status updates.
- Received or prepared work orders.
- Ensured compliance with safety regulations and company policies.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed household errands and other essential duties.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Some College (No Degree) - Criminal Justice
Guam Community College
Mangilao, GuamCertificate - Level 2 Construction Craft Laborer
Guam Trade Academy
Barrigada, GuamSkills
- Quality assurance
- Computer skills
- Organization
- Data entry
- Organizational skills
- Calm under pressure
- Task prioritization
- Flexible and adaptable
- Social perceptiveness
- Good Telephone Etiquette
- FLUENT IN Chuukese Language
- OSHA 30 hours certified
- Friendly, positive attitude
- Problem-solving
Affiliations
- Vice-President to UPIC community based Corporation
- Active Church Member
Certification
- COURT INTERPRETER
- OSHA
- CONSTRUCTION CRAFT LABORER
- NCCER READINESS CERTIFICATION
Timeline
Court Interpreter
Self- employed
05.2019 - Current
Room Service Attendant
Wyndam
01.2017 - 12.2018
Dispatcher
Roadside Towing
05.2013 - 12.2016
Some College (No Degree) - Criminal Justice
Guam Community College
Certificate - Level 2 Construction Craft Laborer
Guam Trade Academy
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