Douglas Perez
Chalan Pago
Summary
Dynamic & Versatile. Capable of thriving in a wide variety of fields- Often acting as a Catalyst of Progress, bringing energy, morale, and possibility. Achieved Self-Actualized success through sheer Determination, Work-Ethic, and Adaptability- Driven by a Competitive nature, and innate desire to improve, leading to a consistent search for outlets of learning and new experiences in a variety of areas. Well-rounded, Trustworthy, Reliable, and Personable.
Overview
16
16
years of professional experience
Work History
REALTOR®
RE/MAX Diamond Realty
01.2018 - Current
- Coordinate and Facilitate transactional tasks across departments, organizations and geographic regions
- Vet parties' acquisition capability and suitability of real property for parties' needs through financial, regulatory, and risk assessments
- Monitor primary Real Estate market trends
- Monitor related trends across pertinent sectors (finance, construction, legislation, current events)
- Advise short and long-term strategies for Real-property acquisition as related to financing, regulatory requirements, and other factors
- Keep self and parties abreast of financial, procedural, regulatory, and other policies as related to legality, suitability, and logistics
- Experience-based Critical thinking to break down problems, evaluate solutions and make decisions
- Advise on post-acquisition design to maximize use of space, optimize function, and prevent/mitigate safety issues
- Establish and maintain rapport with support service providers
- Learn and adapt new skills
- Demonstrate respect, friendliness, and willingness to help wherever needed
- Work flexible hours; night, weekend, and holiday shifts
- Successfully work under tight deadlines and fast-paced atmosphere
Independent Consultant
Hagen's, Inc.
01.2018 - Current
- Independent consultant combining technical sales knowledge, financial analysis, and real estate expertise to advise internal and external decisions
- Compile research data to present findings and recommended optimizations
- Leverage on-site observation to determine optimal course of action
- Vet parties' acquisition capability and suitability of real property for parties' needs through financial, regulatory, and risk assessments
- Monitor primary Real Estate market trends
- Monitor related trends across pertinent sectors (finance, construction, legislation, current events)
- Advise short and long-term strategies for Real-property acquisition as related to financing, regulatory requirements, and other factors
- Keep self and parties abreast of financial, procedural, regulatory, and other policies as related to legality, suitability, and logistics
- Experience-based Critical thinking to break down problems, evaluate solutions and make decisions
- Advise on post-acquisition design to maximize use of space, optimize function, and prevent/mitigate safety issues
- Establish and maintain rapport with support service providers
- Learn and adapt new skills
- Demonstrate respect, friendliness, and willingness to help wherever needed
- Work flexible hours; night, weekend, and holiday shifts
- Successfully work under tight deadlines and fast-paced atmosphere
Energy Consultant
Pacific Solar & Photovoltaics
01.2017 - 12.2017
- Collected and organized data, built financial and economic models and developed data visualizations to perform quantitative analyses.
- Participated in continuous training opportunities to hone craft and build leadership skills.
- Demonstrated creative and efficient use of software tools, analytical methods and computer models to develop solutions.
- Presented and explained energy efficiency programs to social, commercial and industrial audiences.
- Conducted thorough market evaluations and analyzed energy usage patterns to determine micro-specific needs and solutions.
- Leveraged sales CRM software platform to track and notate sales interactions and follow up activities.
- Taught customers how to reduce energy usage and directly cut costs with proactive strategies.
- Gathered and analyzed field information to assess current costs, problems and potential for energy savings.
- Recommended energy-efficient technologies or alternate energy sources.
Customer Service Specialist
Poki Fry House
05.2014 - 08.2016
- Serviced an average of 200 orders per 4-6 hour shift
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Took payment information and other pertinent information such as addresses and phone numbers to place orders
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees
- Resolved concerns with products or services to help with retention and drive sales
- Applied basic sales strategy to engage customers and present solutions to suit individual needs
- Used consultative techniques to understand customer needs and make strategic referrals to colleagues
- Described product highlights and benefits to help guide purchasing decisions
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Reinforced established quality control standards and followed procedures for optimal customer interactions
- Developed customer service improvement initiatives that decreased customer wait times
- Recorded product or service failure complaints and notified appropriate parties
- Carried out opening and closing functions to meet operational needs underpinning strong customer service
- Handled daily credit and cash transactions for customers with accuracy and speed
- Maintained reports of transactions and greeted customers when entering and leaving establishment
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction
- Used POS system to enter orders, process payments and issue receipts
Line Crew
Zoom Systems
03.2013 - 01.2014
- Observed site safety rules to maximize protections for team members and equipment
- Prepared tools and materials for utilization
- Measured dimensions of finished pieces for conformance to specifications
Used measuring tools such as gauges and tape measure to identify conforming parts during production - Worked alongside team to accomplish work goals according to schedule
Directed traffic away from hazardous locations to protect team members and general public - Loaded, unloaded and moved material to and from storage and production areas
- Prepared job sites by removing debris and setting up materials and tools.
- Recognized and reported potential project challenges and assisted with solutions
- Managed loading and unloading of routine shipments, maintaining organized and secure materials to minimize damage
- Worked alongside team to accomplish work goals according to schedule
- Directed traffic away from hazardous locations to protect team members and general public
- Loaded, unloaded and moved material to and from storage and production areas
- Prepared job sites by removing debris and setting up materials and tools.
- Determined materials needed for daily shift and loaded vehicles with equipment and supplies
- Collected measurements and marked locations as part of project preparations
Assistant Funeral Director
San Agustin's Funeral Home
01.2011 - 12.2012
- Supported funeral director with all facets of funeral service coordination
- Facilitated pickup and transport of human remains from points of origination to destination (Airport, Coroner's Office, Funeral Home, Burial Sites)
- Facilitated transport deceased's family members
Education
BBA - Entrepreneurship
University of Guam
Mangilao, GUProfessional Development - Ongoing
National Institute For Continuing Education
Tamuning, GUProfessional Development - Ongoing
Guam Association of REALTORS®
Hagatna, GUPurchasing, Procurement, & Contracts Management
UOG - Procurement Technical Assistance Center
Mangilao, GUBusiness Management
Menlo College
Atheron, CAHigh School Diploma -
Father Duenas Memorial School
Mangilao, GU05.2008
Skills
- Versatile Overarching Skill-set developed across several fields (Business Management/Development/Structure, Real-Estate, Construction)
- Exemplary Utilization of English language pertaining to reading, writing, speaking, communication, and interpretation
- Appropriate application of skills towards specific functions (Consultation, Negotiation, Remediation, Acquisition)
- Remote and Mobile Working Proficiency under environmental/time constraints
- Proficiency in job-related technologies
- Observe and distill problems/tasks down to their fundamental elements to identify optimal solutions
- Distinguish between necessary/unnecessary info/action
- Concise presentation of necessary information
- Internal Process Optimization/ External Process Navigation
- Situational Awareness
Accomplishments
- Successful assistance to countless Military Service-Members and Dependents in obtaining suitable and safe housing (Ongoing)
- Successful coordination of multi-million dollar Real Property Exchange (Ongoing)
- Led Successful Negotiation of Hostile property redistribution between Local Non-Profit Organizations and Government Agencies, ultimately preventing Litigation. Subject matter including, but not limited to: Licensing, Real Property use, suitability, environmental impact, restructure/retracement, infrastructure, and Public Relations
- Successfully maintained operations of non-profit simultaneously under Covid-19 restraints and Hostile Property Dispute
- Obtained grants to maintain and further develop Guam Rugby Community through Covid-19 resulting in numerous organization members receiving college scholarships
- First person in family to obtain a University Degree - Garnering President's List, Dean's List, and Regent Scholar accolades in the process
- Nominated & Appointed to various leadership and action roles
- Erection of Purple Heart Monument at Governor Carlton F. Skinner Plaza
Affiliations
Military Order of the Purple Heart
Honorary Member & Volunteer
Guam Rugby Club
President & Active Member
The Children's Ark
Volunteer
Island Girl Power
Volunteer
Soroptimist International of Guam
Volunteer
Interests
- Self-Improvement & Actualization
- Humanism
- Culinary Arts & Cuisine
- Linguistics
- Athletics
- Psychology
- Comedy
- Outdoors
- Zoology
- Travel
Timeline
REALTOR®
RE/MAX Diamond Realty
01.2018 - Current
Independent Consultant
Hagen's, Inc.
01.2018 - Current
Energy Consultant
Pacific Solar & Photovoltaics
01.2017 - 12.2017
Customer Service Specialist
Poki Fry House
05.2014 - 08.2016
Line Crew
Zoom Systems
03.2013 - 01.2014
Assistant Funeral Director
San Agustin's Funeral Home
01.2011 - 12.2012
BBA - Entrepreneurship
University of Guam
Professional Development - Ongoing
National Institute For Continuing Education
Professional Development - Ongoing
Guam Association of REALTORS®
Purchasing, Procurement, & Contracts Management
UOG - Procurement Technical Assistance Center
Business Management
Menlo College
High School Diploma -
Father Duenas Memorial School
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