DOUGLAS SULLIVAN
Warren
Summary
Results-driven Sales Representative at In And Out Floors, excelling in lead generation and closing techniques. Proven ability to foster strong customer relationships while utilizing effective communication and sales strategy development to drive revenue growth. Skilled in territory management, consistently surpassing sales targets through persuasive engagement and relationship building.
Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.
Overview
7
7
years of professional experience
Work History
Shift Manager
Halo Burger
1163 E West Maple Rd Walled Lake, Mi
11.2025 - Current
- Oversaw daily operations and ensured compliance with safety protocols.
- Managed staff schedules to optimize workforce efficiency and coverage.
- Trained and mentored team members on operational procedures and customer service standards.
- Implemented inventory management processes to reduce waste and improve accuracy.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Trained and mentored new employees to maximize team performance.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Tracked receipts, employee hours, and inventory movements.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
- Enhanced customer service training program, leading to noticeable improvements in customer feedback scores.
- Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
Sales Representative
In And Out Floors
Warren, Michigan
03.2024 - 11.2025
- Communicated product features, advantages, and benefits to customers.
- Utilized persuasive communication techniques to close deals quickly and efficiently.
- Developed and maintained strong customer relationships and networks within designated sales territory.
Management Valet
MotorCity Casino/Hotel
Detroit, MI
12.2022 - 03.2024
- Monitor the entrance area for suspicious activity and report concerns
- Adhere to safety procedures to ensure the well-being of guests and their belongings
- Safely drive and park vehicles, adhering to company and safety standards
- Greet guests with professionalism upon arrival
- Assist with the check-in and check-out process, providing information about the hotel's amenities
- Ensure safety of employees and guests belongings within valet jurisdiction
- Greeted customers, parked and retrieved vehicles, and provided exceptional customer service.
- Parked and retrieved automobiles for customers in parking lots, storage garages or new car lots.
- Opened vehicle doors to assist guests in stepping out of vehicles and help with luggage or parcels.
- Inspected interior and exterior of vehicles for damage prior to parking them.
- Resolved any conflicts quickly and professionally while maintaining composure.
Site Leader
The Finisher
Warren, MI
08.2018 - 12.2022
- Safety first- ensure safety and efficiency of all work throughout the company and its employees
- Assemble materials and fasten them together
- Erect framework for structure
- Cut openings for windows and doors for installation
- Installs window frames, fit and hang doors
- Used a wide variety of power and hand tools for carpentry projects.
- Built wooden structures including walls, floors, decks and roofs according to blueprints or instructions from supervisors.
- Accurately measured, cut, and assembled materials.
- Utilized various hand tools such as saws, drills, sanders, routers and planers for cutting and shaping materials.
- Cut boards to the required sizes using power saws or manual saws.
- Used ladders safely to access elevated work areas when necessary.
- Planned and measured out work from blueprints, drawings, or verbal instructions.
- Measured spaces accurately to ensure proper fit of carpentry projects.
- Maintained cleanliness of job sites throughout construction process.
- Installed drywall frames which included measuring, cutting angles correctly and fastening them securely into place.
- Installed cabinetry, trim, and countertops.
- Inspected job sites regularly for safety hazards before beginning work.
- Completed finished carpentry work such as sanding, staining, and varnishing.
- Performed precise measurements and calculations to fabricate and install cabinetry, trim, doors and other wood products.
- Complied with company safety and risk management policies and procedures.
- Installed kitchen cabinets with hardware fixtures such as hinges, handles and drawer slides.
- Calculated accurate cost estimates for labor and materials.
Education
High School - undefined
Michigan Collegiate High School
06.2020
Skills
- Conducted comprehensive sales forecasting to inform strategic decision-making
- Spearheaded lead generation initiatives to drive business growth
- Executed product demonstrations to showcase features and benefits to potential clients
- Oversaw territory management to optimize sales performance and client relationships
- Oversaw customer relationship management strategies to enhance client satisfaction
- Crafted and delivered compelling sales presentations to drive client engagement
- Facilitated contract negotiations to secure favorable terms and conditions
- Assisted in compiling and organizing sales reports for team review Supported data entry and analysis to track sales performance Contributed to the preparation of presentations for sales meetings
- Facilitated effective communication strategies to enhance team collaboration
- Optimized scheduling and prioritization of tasks to enhance productivity
- Demonstrated expertise in influencing and persuading stakeholders to achieve desired outcomes
- Executed comprehensive problem-solving strategies to identify and resolve operational challenges
- Facilitated effective team collaboration to enhance project outcomes
- Assisted customers with inquiries and resolved issues promptly Guided clients through product features and benefits to enhance user experience Supported team in maintaining high customer satisfaction ratings
- Cultivated and strengthened professional relationships to enhance collaboration
- Leveraged extensive sales expertise to drive revenue growth and enhance client relationships
- Cultivated effective interpersonal communication skills to enhance team collaboration
- Assisted clients with inquiries and service requests Supported team members in resolving customer issues Facilitated communication between clients and service departments
- Formulated and executed comprehensive sales strategies to drive revenue growth
- Facilitated comprehensive sales consultations to identify client needs and provide tailored solutions
- Executed effective closing techniques to finalize sales transactions
References
References available upon request
Timeline
Shift Manager
Halo Burger
11.2025 - Current
Sales Representative
In And Out Floors
03.2024 - 11.2025
Management Valet
MotorCity Casino/Hotel
12.2022 - 03.2024
Site Leader
The Finisher
08.2018 - 12.2022
High School - undefined
Michigan Collegiate High School