Duane Cruz

• Entered and maintained client data in digital databases, ensuring accuracy and completeness.
• Implemented streamlined procedures for data management, reducing processing time for incoming orders.
• Completed data entry tasks with accuracy and efficiency.
• Sorted documents and maintained organized filing process.
• Updated and maintained customer information, documents and records.
• Performed all office duties including customer service and reception work, bank deposits, post office and office supply runs.
• Maintained office cleanliness

Temporary position during the last part of Covid pandemic.

Greeted all patrons coming into the hospital screening all non employees with questions in regards to Covid pandemic and taking their temperature. Making sure proper procedures and rules are followed.

• Welcomed patients and visitors, ensuring a positive first impression of hospital services.
• Acted as first point of contact for visiting clients and customers.
• Maintained clean, organized environments for presentable front-of-house areas.

• Receive, Open and Enter Data of all Photoshoot orders.
• Answering phone calls and call out to customers and clients to verify or confirm any information needed.
• Upload photos from each shoot and categorize accordingly.
• Open each order packet, organize and verify money collected corresponds to items ordered.
• Enter all data for each order packet.

• Designed all bouquets and for all special events... Weddings, Funerals, Company Parties, etc...
• Answering inbound phone calls and making outbound calls for taking orders, schedule consultations and all customer service needs.
• Use of office and store equipment. Computer, printer, copier and POS Cash register.
• Chose the ideal flora and foliage for each arrangement, combining them into new designs to keep abilities fresh.
• Worked with clients to understand their needs, quote prices and discuss arrangement options.
• Ordered, organized, and rotated supplies.
• Delivered floral orders when needed.

• Answer all inbound phone calls.
• Worked with clients to understand their needs, quote prices and discuss arrangement options.
• Designed all bouquets for all special events... Weddings, Funerals, Company Parties, etc...
• Chose the ideal flora and foliage for each arrangement, combining them into new designs to keep abilities fresh.

• Answer all inbound phone calls.
• Worked with clients to understand their needs, quote prices and discuss arrangement options.
• Designed all bouquets for all special events... Weddings, Funerals, Company Parties, etc...
• Chose the ideal flora and foliage for each arrangement, combining them into new designs to keep abilities fresh.
• Watered plants, cut flowers and organized foliage into the correct types of storage to preserve each as long as possible.
• Deliver floral orders when needed.

• Took reservations over phone, in person and via computer for guests and provided confirmation information.
• Answered multi-line phone system and greeted callers enthusiastically.
• Answered customer telephone calls promptly and appropriately handled needs.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Used internal software to process reservations, check-ins and check-outs.
• Reported audit results to management and compiled information for occupancy reports, guest lists, and cash drawer summaries.
• Processed uncancelled reservations of no-shows and prepared financial reports for managerial review.