A highly accomplished, dedicated, disciplined, and solutions-oriented IT professional with 20 years of leadership experience. Hands-on visionary with advanced technical expertise. Recognized for exceptional team performer and player with excellent qualifications in project management, analysis, programming, client relations, training, communications and product development. Experience in delivering technology solutions to support various projects, and troubleshooter able to successfully prioritize challenging goals and objectives. Highly developed interpersonal, analytical, critical-thinking, and troubleshooting skills. Strong background in networking, communications infrastructure and installation equipment. Quick learner, with the ability to easily assimilate job requirements, and aggressively employ new ideas, methods, and technologies. Detail-oriented IMO with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.