Applying mechanical aptitude to automotive and home repairs, developing carpentry skills, and repairing electronic equipment
Dynamic professional with extensive customer service experience, excelling in client engagement and problem-solving. Proven track record of maintaining client portfolios, enhancing monthly billing, and effectively addressing customer needs to drive service excellence. Committed to delivering results and fostering strong client relationships
Contact with customers, advising them and providing information on products and services, as well as billing, technical service, increasing bandwidth, sending a new modem, sending a technician, and retaining the customer.
Answering customer questions related to their cell phone plan, changing cell phones, changing plans, activating new customers, receiving payments, and helping customers with problems with their phone, such as sending SMS, MMS, calls, internet, etc.
Maintaining a client portfolio and increasing monthly billing, preparing sales proposals, and following up on service issues until they are resolved.
Problem-solving
Client engagement
Active listening
Diligence and commitment
Learning capacity
Applying mechanical aptitude to automotive and home repairs, developing carpentry skills, and repairing electronic equipment
Automotive and home repair, woodworking, electronics troubleshooting