Summary
Overview
Work History
Education
Skills
Interests
Hobbies
Timeline
Generic

EDUARDO ULISES GOMEZ LOPEZ

Bachelor's Degree In Computing With Commercial Orientation
Guatemala City,GU

Summary

Dynamic professional with extensive customer service experience, excelling in client engagement and problem-solving. Proven track record of maintaining client portfolios, enhancing monthly billing, and effectively addressing customer needs to drive service excellence. Committed to delivering results and fostering strong client relationships

Overview

16
16
years of professional experience

Work History

Telephone Advisor II/CENTURYLINK

ALLIEDGLOBAL
06.2022 - 09.2024

Contact with customers, advising them and providing information on products and services, as well as billing, technical service, increasing bandwidth, sending a new modem, sending a technician, and retaining the customer.

Telephone Advisor III/TRACFONE

ALLIEDGLOBAL
10.2014 - 06.2022

Answering customer questions related to their cell phone plan, changing cell phones, changing plans, activating new customers, receiving payments, and helping customers with problems with their phone, such as sending SMS, MMS, calls, internet, etc.

ACCOUNT MANAGER

TELEFONICA MOVILES GUATEMALA S.A.
05.2008 - 02.2014

Maintaining a client portfolio and increasing monthly billing, preparing sales proposals, and following up on service issues until they are resolved.

Education

Insurance Sales - Insurance And Risk Management

MAPFRE GUATEMALA S.A
Guatemala City, Guatemala
05.2001 -

Avaya Sales - Telecommunications Sales

TELEFONICA MOVILES GUATEMALA S.A.
Guatemala City, Guatemala
05.2001 -

High School Diploma -

Computer Science High School
Guatemala City, Guatemala
05.2001 -

Skills

Problem-solving

Client engagement

Active listening

Diligence and commitment

Learning capacity

Interests

Applying mechanical aptitude to automotive and home repairs, developing carpentry skills, and repairing electronic equipment

Hobbies

Automotive and home repair, woodworking, electronics troubleshooting

Timeline

Telephone Advisor II/CENTURYLINK

ALLIEDGLOBAL
06.2022 - 09.2024

Telephone Advisor III/TRACFONE

ALLIEDGLOBAL
10.2014 - 06.2022

ACCOUNT MANAGER

TELEFONICA MOVILES GUATEMALA S.A.
05.2008 - 02.2014

Insurance Sales - Insurance And Risk Management

MAPFRE GUATEMALA S.A
05.2001 -

Avaya Sales - Telecommunications Sales

TELEFONICA MOVILES GUATEMALA S.A.
05.2001 -

High School Diploma -

Computer Science High School
05.2001 -
EDUARDO ULISES GOMEZ LOPEZBachelor's Degree In Computing With Commercial Orientation