Mai Roxby-Wong
Hagatna ,GU
Summary
Knowledgeable general manager with over 30 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Newly retired and ready to explore new adventures assisting people in need. I have a very empathic heart for people of all walks of life.
Overview
30
30
years of professional experience
Work History
General Manager
House of Chin Fe
Hagatna , GU
03.1992 - 11.2021
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed and implemented effective accounting policies and procedures.
- Monitored cash flow, prepared bank reconciliations, and managed accounts payable and receivable functions.
- Implemented cost-saving measures across the organization's accounting operations.
- Developed and implemented policies related to payroll processing procedures.
- Maintained accurate records of employee attendance, leave balances and tax information.
- Verified employee hours worked against timesheets provided by supervisors.
- Updated employee profiles with changes in job titles or salaries as required.
Education
Cosmetology License - Cosmetology And Hygiene
Mariacy Academy
Guam06-2011
Associate of Arts - Small Business Administration And Management
Intl Business College
Guam 05-1994
Some College (No Degree) - Early Childhood Education
University of Guam
GuamSkills
- Customer Relationship Management
- Operations Oversight
- Quality Management
- Staff Supervision and development
- Vendor Sourcing
- Staff Management
- Food safety and quality assurance
- Human Resources Management
- Staff Training
- Purchasing
- Employee Scheduling
- Inventory Control
- Vendor relationships
Timeline
General Manager
House of Chin Fe
03.1992 - 11.2021
Cosmetology License - Cosmetology And Hygiene
Mariacy Academy
Associate of Arts - Small Business Administration And Management
Intl Business College
Some College (No Degree) - Early Childhood Education
University of Guam
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