ELBA SORRERA
FRONT END MANAGER
American Samoa,Pago Pago
Summary
To work for an organization which encourages personal development to diversify skills and enhance career opportunities
Patient, Hard Working, Reliable and Punctual, Fast Learner, Willing to be trained, accept responsibilities and challenges.
Overview
21
21
years of professional experience
Work History
Front End Manager
Triple J Pacific Basin Payless
11.2019 - 02.2025
- Actively Manage work flow on the front end
- Managing customer flow and report performance and issue to the general manager
- Established and maintain positive work environment that supports tea, member morale
- Responsible for the cash handling procedures including but not limited to preparing and dropping bank deposit
- Open and close department according to established procedures
- Assist in merchandising procedures
- Other duties as assigned
Sales Assistant / Cashier
Qatar Airways - Qatar Duty Free
10.2013 - 10.2014
- Shift promoter for TOMFORD (Jan 2014 - Feb 2014), Estee Lauder (Mar 2014), Hermes (April 2014)
- To serve every guest with politeness and utmost concern
- To provide 5 star customer service
- To do cashiering and provide suggestive selling
- To maintain the availability of the stocks in the store
Waitress/ Shift in Charge (Gulf Air, KLM, Lufthansa Senator Lounge, British Airways Lounge) - on rotation
Emirates Flight Catering/ Emirates Group of Comp.
05.2010 - 08.2012
- Company Overview: Business Class Lounge, Concourse 1,Dubai International Airport
- To serve every passenger w/ courtesy, utmost care, fast and friendly attitude
- To maintain a well replenished and neatly arranged food display, and well organized
- To ensure that sanitation, hygiene and safety measures are observed always
- To ensure that all reports required after each shift are accomplished properly
- Clean tables and or counters after patron have finished dining
- Business Class Lounge, Concourse 1,Dubai International Airport
Guest Relation Officer
Kuwait Food Company (Americana) PIZZA HUT
02.2005 - 08.2009
- Responsible of receiving customers, seating, welcome them and follow-up reservation
- To check customer satisfaction upon leaving the restaurant, to ensure that he will be back once again
- Responsible for serving customer according to the hospitality standard
- Ensure for the quality and freshness of the product before handling to the customer
- Carry out any other assignment could be instructed by the supervisors
Office Cashier
Lydias Lechon, Inc.
03.2004 - 09.2004
- Prepare Daily Cash Position Report
- Handling cash turnover effectively
- Prepare checks and voucher
- Report any discrepancy in outlet remittances
Education
Bachelor of Science - Accountancy
Polytechnic University of the Philippines
Manila, Sta. Mesa01.2002
Skills
- Ability to communicate with a friendly, calm and consistent demeanor
- Ability to supervise others while remaining individually productive
- Strong interpersonal skills
- Strong organizational skills
- Strong time management skills
- Ability to remain calm under pressure
- Ability to train and coach others
- Good comprehension skills
- Good communication skills
- Good language skills
Personal Qualities
- Patient
- Hard Working
- Reliable and Punctual
- Fast Learner
- Willing to be trained
- Accept responsibilities and challenges
Personal Information
- Age: 42
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
Trainings And Seminars
- Aviation Security Awareness, Hamad International Airport (HIA), Doha Qatar, 2016
- Beaute Prestige International Product Presentation and Applied Sales Technique on BPI Perfume Brands., Qatar Duty Free - Qatar Airways, Doha Qatar, 11/02/14
- Elementary Food Hygiene (REHIS), Emirates Flight Catering Co.LLC. Dubai UAE, 05/28/10
- EK Lounge Experience, EKFC, Dubai, 02/27/11 - 02/28/11
- Aviation Security Awareness, EKFC, Dubai, 08/17/11
- Customer Mania Plus, Kuwait Food Company (Americana) HRD Dept, P.O. Box 6844 Sharjah UAE, 2006
- Tele Marketing Seminar, Lydias Lechon Roces Branch, Quezon City, 07/15/04
Timeline
Front End Manager
Triple J Pacific Basin Payless
11.2019 - 02.2025
Sales Assistant / Cashier
Qatar Airways - Qatar Duty Free
10.2013 - 10.2014
Waitress/ Shift in Charge (Gulf Air, KLM, Lufthansa Senator Lounge, British Airways Lounge) - on rotation
Emirates Flight Catering/ Emirates Group of Comp.
05.2010 - 08.2012
Guest Relation Officer
Kuwait Food Company (Americana) PIZZA HUT
02.2005 - 08.2009
Office Cashier
Lydias Lechon, Inc.
03.2004 - 09.2004
Bachelor of Science - Accountancy
Polytechnic University of the Philippines
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