Eleanor San Nicolas

• Customer Service
• Answer calls
• Call patient in regards outstanding accounts
• Explain payment options
• Refund overpayments
• Verify insurance
• Payment's agreements and payroll deductions
• Employee clearance
• Reconcile patient account.
• Email Department

-Register patients,

-Verify patients' insurance information to determine eligibility

-Update demographics

-Issue patient number / MR number to new patients'

-Answer calls

-Transfer patients into room requested

-Discharge patients

-Collect payment upon discharge

-Scanned documents, ID and other legal documents

-Distribute TNC to assign departments

-Print labels, stickers for patient

• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
• Managed patient registration process, confirming data accuracy and completeness.
• Maintained well-organized front desk, contributing to welcoming environment for patients and visitors.
• Built and maintained positive working relationships with patients and staff.
• Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
• Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
• Responded to inquiries by directing calls to appropriate personnel.
• Resolved customer complaints using established follow-up procedures.
• Organized patient records and database to facilitate information storage and retrieval.
• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Provided excellent customer service to patients and medical staff.

• Answer call.
• Schedule appointments for patients
• File documents.
• Verify insurance, request authorization.
• Customer Service
• assist at SNU when needed for Recreational therapy.
• Order supplies.
• Work order in place when needed or requested
• Discharge patient with Patient Registration.
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
• Monitored office supplies and made arrangements for restocking of low-stock items.
• Managed calendars and scheduled appointments to maintain smooth flow of operations.

• .Ensure patient safety, and cleanliness recommended high standards.
• High and low dusting,
• Special Projects such as Strip and Wax, Stairways,
• Corridors high and low dusting. also, SNU
• Carpet Shampooing,
• Deliver Linen / Remove soil linen.
• Clean discharge rooms, replenish supplies.
• Honest and respectful to patients and employees
• Lead shift and assist staff on workload assigned,
• Detail employee to assigned area.
• Address complains.
• Handle Chemo waste.
• Maintain certain level of professionalism and follow guidelines.
• Monitored spaces for environmental safety hazards
• Prepare staff work schedule to makeshift run.
• Cover other shift on shortage when needed.
• Assist on Typhoon when requested, assist on safety during raining weather on stairways, hallways.
• Organized and facilitated workshops to teach peers about trending technologies and industry best practices.
• Collaborated cross-functionally with diverse teams to achieve shared objectives in timely manner.
• Improved team productivity by implementing effective time management strategies during projects.
• Facilitated brainstorming sessions for creative problem-solving, leading to successful project outcomes.
• Trained staff members on conducting events and following safety procedures.