Summary
Overview
Work History
Education
Skills
Crossfit, Bike Riding and Soccer
Timeline
Generic
Eleazar Joseb Aguirre Alvarez

Eleazar Joseb Aguirre Alvarez

Bachelor Of Science And Letters
Guatemala City

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

15
15
years of professional experience
2
2
Languages

Work History

Collections Agent

Hunter Warfield Inc.
Guatemala City, Departamento de Guatemala
07.2021 - 02.2025
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Counseled debtors on payment options and arranged installment agreements.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.

Customer Service Representative

Telus International
07.2017 - 07.2017
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Client Care Specialist

Telus International
Guatemala City, Departamento de Guatemala
11.2013 - 11.2015
  • Interacted with team members across departments to research and resolve customer issues.
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
  • Conducted case management activities and services with multidisciplinary team.

Customer Care Representative

NCO
Guatemala City, Departamento de Guatemala
02.2013 - 09.2013
  • Assisted call-in customers with questions and orders.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

Customer Service Representative

Atento
Guatemala City, Departamento de Guatemala
05.2012 - 01.2013
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

24/7 Customer
Guatemala City, Departamento de Guatemala
11.2009 - 12.2010
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

Bachelor of Science -

Colegio Viena Guatemalteco
Guatemala City, Guatemala
05.2001 -

Associate of Science - II CONGRESO DE QUÍMICA FARMACEUTICA INNOVANDO LA

Universidad De San Carlos De Guatemala
Guatemala City, Guatemala
05.2001 -

Associate of Science - SIMPOSIO DE INVESTIGACION CIENTIFICA Y TECNOLOGICA

Amsclae
Solola, Guatemala
05.2001 -

Associate of Science - TALLER 20/20 METODOS DE COLECTA, PRESERVACION E I

Universidad De San Carlos De Guatemala
Guatemala City, Guatemala
05.2001 -

Associate of Science - EVALUADOR DURANTE CUARENTA HORAS OLIMPIADA NACIONA

Universidad De San Carlos De Guatemala
Guatemala City, Guatemala
05.2001 -

Associate of Science - TALLER DE SOCIALIZACION DEL INFORME DE AUTOEVALUAC

Universidad De San Carlos De Guatemala
Guatemala City, Guatemala
05.2001 -

Certificate - SIMPOSIO DE INVESTIGACION CIENTIFICA Y TECNOLOGICA

Amsclae
Solola, Guatemala
09.2014 -

Associate of Applied Science - FIRST AID FCD GUATEMALA

Telus International
Guatemala City, Guatemala
05.2001 -

Certificate - COACH FOR EXCELENCE TRAINING TRANSACTEL TXU ENERG

Telus International
Guatemala City, Guatemala
05.2001 -

Skills

Skip tracing, locating a person's whereabouts for any number of purposes

  • Debt management

  • Credit adjustments

  • Collections processing

Crossfit, Bike Riding and Soccer

I consider myself an outdoor person because from a very young age I got into sports, I have practice most of them but now im focusing on becoming my best version doing crossfit, I like it because it test me every day mentally and physically. I like to ride my bike since I notice it was good for my health and I love to play soccer since it was the first sport I ever practiced.

Timeline

Collections Agent

Hunter Warfield Inc.
07.2021 - 02.2025

Customer Service Representative

Telus International
07.2017 - 07.2017

Certificate - SIMPOSIO DE INVESTIGACION CIENTIFICA Y TECNOLOGICA

Amsclae
09.2014 -

Client Care Specialist

Telus International
11.2013 - 11.2015

Customer Care Representative

NCO
02.2013 - 09.2013

Customer Service Representative

Atento
05.2012 - 01.2013

Customer Service Representative

24/7 Customer
11.2009 - 12.2010

Bachelor of Science -

Colegio Viena Guatemalteco
05.2001 -

Associate of Science - II CONGRESO DE QUÍMICA FARMACEUTICA INNOVANDO LA

Universidad De San Carlos De Guatemala
05.2001 -

Associate of Science - SIMPOSIO DE INVESTIGACION CIENTIFICA Y TECNOLOGICA

Amsclae
05.2001 -

Associate of Science - TALLER 20/20 METODOS DE COLECTA, PRESERVACION E I

Universidad De San Carlos De Guatemala
05.2001 -

Associate of Science - EVALUADOR DURANTE CUARENTA HORAS OLIMPIADA NACIONA

Universidad De San Carlos De Guatemala
05.2001 -

Associate of Science - TALLER DE SOCIALIZACION DEL INFORME DE AUTOEVALUAC

Universidad De San Carlos De Guatemala
05.2001 -

Associate of Applied Science - FIRST AID FCD GUATEMALA

Telus International
05.2001 -

Certificate - COACH FOR EXCELENCE TRAINING TRANSACTEL TXU ENERG

Telus International
05.2001 -
Eleazar Joseb Aguirre Alvarez Bachelor Of Science And Letters