Summary
Overview
Work History
Education
Skills
Timeline
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ELEXIS JAEDE GOGUE

Dededo,Guam

Summary

Dynamic and results-driven professional with extensive experience at Ross Dress For Less, excelling in leadership and employee training. Proven track record in enhancing customer service and reducing operational shortages through effective conflict resolution and team collaboration. Skilled in talent acquisition and fostering a secure shopping environment, ensuring compliance with safety protocols.

Overview

3
3
years of professional experience

Work History

Senior Store Protection Specialist

Ross Dress For Less
Hagatna, Guam
11.2023 - Current
  • Implement company-driven shortage and safety solutions while providing direction and leadership.
  • Involved in ongoing hiring, training, development, and performance management of the team.
  • Participated in audits and assessments to evaluate compliance with security protocols.
  • Coordinated staff schedules to optimize workflow and meet operational needs.
  • Monitored team performance and provided constructive feedback for improvement.
  • Facilitated communication between management and staff to ensure alignment on goals.
  • Assisted in recruiting new employees, conducting interviews, and selecting suitable candidates for open positions.
  • Managed payroll activities including timesheets submission and approval process.

Front End Supervisor

Ross Dress For Less
Tamuning, Guam
10.2023 - 11.2023
  • Ensures customers have a positive shopping experience in a courteous, friendly manner while performing a range of functions at the store’s front end.
  • Efficiently follows the company’s best practices as expected in all work centers.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Resolved customer inquiries and complaints effectively and professionally.
  • Trained new employees in customer service techniques and store policies.

Store Protection Specialist

Ross Dress For Less
Tamuning, Guam
07.2022 - 10.2023
  • Provides a level of awareness on the sales floor to create a safe and secure environment for customers and associates.
  • Identifies and addresses potential theft indicators to ensure compliance with loss prevention directives and minimization of operational shortage.
  • Monitored store premises for suspicious activities and potential theft incidents.
  • Conducted investigations into theft and loss prevention issues within the retail environment.
  • Performed regular audits of store operations to ensure compliance with safety regulations.

Sales Associate

Ross Dress For Less
Tamuning, Guam
06.2022 - 07.2022
  • Greeted customers and provided exceptional customer service.
  • Perform additional tasks while providing professional service to help achieve operational goals.
  • Collaborated with team members to ensure smooth daily operations and customer satisfaction.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Resolved customer complaints promptly to maintain positive shopping atmosphere.
  • Performed other duties as assigned by management.

Education

High School Diploma -

Okkodo High School
Dededo, Guam
06.2022

Skills

  • Customer service
  • Leadership
  • Conflict resolution
  • Employee training
  • Effective communication
  • Team collaboration
  • Talent acquisition

Timeline

Senior Store Protection Specialist

Ross Dress For Less
11.2023 - Current

Front End Supervisor

Ross Dress For Less
10.2023 - 11.2023

Store Protection Specialist

Ross Dress For Less
07.2022 - 10.2023

Sales Associate

Ross Dress For Less
06.2022 - 07.2022

High School Diploma -

Okkodo High School

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ELEXIS JAEDE GOGUE